Agent assist and productivity

Tools and strategies that enhance the efficiency and performance of support agents.

ai summarization for support
AI & automation
  —  
13
 MIN READ

Summarization and Translation: Leveraging AI for Faster Support Resolutions in Any Language

AI summarization and translation transform support for faster, clearer service.
human oversight ai customer service
AI & automation
  —  
12
 MIN READ

Why Human Oversight in AI Decision-Making Matters in Customer Service

Discover how human oversight improves AI customer service with empathy and accuracy.
ai knowledge surfacing
AI & automation
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13
 MIN READ

Knowledge Surfacing with AI: How to Use Similar Tickets, Macros, and Snippets for Agent Assist

Discover how AI knowledge surfacing boosts support agent productivity.
ai qa for support
AI & automation
  —  
11
 MIN READ

QA & Monitoring: Reviewing AI-Aided Responses Safely

Master AI QA for support to boost accuracy, trust, and agent productivity.
real time guidance ai support
AI & automation
  —  
13
 MIN READ

AI Tools Providing Real-Time Guidance to Support Agents: A Technical Guide

Real-time AI guidance boosts agent efficiency and customer satisfaction.
ai support collaboration patterns
AI & automation
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10
 MIN READ

Collaboration Patterns in AI Support: Co-Pilot, Reviewer, and Approver Modes

Discover key AI collaboration modes transforming customer support workflows.
agent coaching for ai support
AI & automation
  —  
12
 MIN READ

Coaching & Incentives: Building Trust in AI-Assisted Customer Support

Discover how coaching transforms AI co-pilots into trusted support partners.
ai support automation decision framework
AI & automation
  —  
15
 MIN READ

Workflow Design: When to Automate, Assist, or Inform in AI-Driven Customer Support

Master AI roles in support for faster, smarter customer service workflows.
ai sales assist in support
AI & automation
  —  
10
 MIN READ

Sales Assist in Support: Detecting and Acting on Opportunities with AI

Discover how AI sales assist transforms support into a revenue growth engine.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.