Research & trends

Latest research and emerging trends in the field of customer experience.

ticketing vs inbox support
Research & trends
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12
 MIN READ

Ticketing vs Inbox: How to Choose the Right Core Support System

Decide between ticketing and inbox support to optimize your customer service.
omnichannel vs multichannel support
Research & trends
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13
 MIN READ

Omnichannel vs Multichannel Support: What Actually Matters for CX Tech Stacks

Decide if omnichannel or multichannel support best enhances your CX.
ai helpdesk platform
Research & trends
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18
 MIN READ

AI Helpdesk Platform: Integrating Inbox, Chat, Knowledge, and Voice of Customer for Superior Support

Discover how AI helpdesks revolutionize customer support with smart automation.
ai glossary customer service
Research & trends
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14
 MIN READ

AI & CX Glossary for Customer Service Leaders

Demystify AI and CX terms shaping modern customer service leadership.
Cobbai vs. Intercom AI agent for customer service 2025
Research & trends
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4
 MIN READ

Cobbai vs. Intercom: AI agent for customer service in 2025

Cobbai vs. Intercom: The AI agent comparison you need to see
Cobbai vs. Salesforce right AI agent 2025
Research & trends
  —  
4
 MIN READ

Cobbai vs. Salesforce: Finding the right AI agent in 2025

Cobbai or Salesforce AI: Which delivers smarter AI agents?
Cobbai AI agent logo darkCobbai AI agent Front logo darkCobbai AI agent Companion logo darkCobbai AI agent Analyst logo dark

Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.