Research & trends

Latest research and emerging trends in the field of customer experience.

llm build vs buy support
Research & trends
  —  
16
 MIN READ

Build vs Buy: When to Use Vendor APIs or Your Own Model for Support

Build your own LLM or use vendor APIs? Key insights for smarter support decisions.
ai support software free trials
Research & trends
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12
 MIN READ

Best AI Customer Service Free Trials in 2025

Test AI customer service software risk-free to find your perfect support solution.
ai agent tool security support
Research & trends
  —  
12
 MIN READ

Tooling Security for AI Agents: Best Practices for Scopes, Rate Limits & Audit Trails

Secure AI agents with scoped credentials, rate limiting, and audit trails.
support llm benchmarking suite
Research & trends
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12
 MIN READ

Benchmarking Suite for Support LLMs: Tasks, Datasets, and Scoring

Unlock the power of benchmarking to optimize customer support language models.
ai vendor risk checklist
Research & trends
  —  
11
 MIN READ

Vendor Risk Checklist for AI Customer Service

Safeguard your AI customer service with a thorough vendor risk checklist.
support data pipeline
Research & trends
  —  
18
 MIN READ

How to Build and Manage Support Data Pipelines: Events, Webhooks, and Warehouses

Build efficient pipelines that transform support data into real-time insights.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.