A request, also called a conversation, is a unique feedback message written by one of your customer. For instance, it may be a review posted on Trustpilot or a customer support ticket received on Zendesk. Our plans prices vary based on the number of conversations you want to send through Cobbai.
How does the pricing work?
To access Cobbai you need to contribute to a monthly base fee that depends on the features you subscribe. Then we invoice you the genAI costs that depends directly on the genAI workflows that you use and the LLM selected . Finally, if you activate the Cobbai Control Center, we charge a control fee per request. Price = Base fee + genAI consumption costs + control fee
How much does genAI cost?
The cost of genAI consumption depends on the LLM you select, the number of LLM requests done & their lengths. By experience the cost per ticket is between 0,03-0,20€/ticket. Each LLM invoice on the number of token that are processed. Please reach out to our sales team to have the price/token benchmark.
What is a project?
Cobbai is based on projects. For each project, you can select a set number of integrations and comments you want to use. Our clients often start a new project to implement a specific workflow in order to improve one or a couple of CX metrics.
What is Retrieval-Augmented Generation (RAG)?
Retrieval-Augmented Generation (RAG) is an NLP model combining retrieval and generative components. The retrieval model selects relevant information from a knowledge base. The generation model then crafts coherent responses based on the retrieved information. RAG is effective in tasks like question-answering and dialogue systems. It bridges the strengths of both retrieval and generative approaches for improved performance.
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