Cobbai Pricing: Seats for your human agents, credits for your AI agents

Pick the plan that fits your team

Every plan includes the Cobbai helpdesk and AI agents ready to deploy. Add Cobb credits for the work your AI agents do.

Essential

For teams of 3 to 5 seats taking their first steps with AI support.

€39

per seat/mo, billed annually

+ Cobb credits

only when your AI agents run

Get started

What’s included

Up to 500 conversations per month

Inbox and Chat

Front, your AI agent for customers

Companion, the AI assistant for your team

Automatic testing and AI agent metrics

Advanced

Recommended

For growing teams of 5 to 30 seats ready to automate at scale.

€59

per seat/mo, billed annually

+ Cobb credits

only when your AI agents run

Get started

Everything in Essential, plus

Unlimited conversations

Tasks: AI tagging, routing and actions

Topics to map every customer intent

Knowledge Hub and help center for 1 brand

Procedures and activation per topic

Improve my prompt, 5 runs per user a day

Dedicated success manager

Up to 20% off seats with a 2 or 3-year term

Enterprise

From 10 seats, for organisations that need full control, voice and custom terms.

€99

per seat/mo, billed annually

+ Cobb credits

only when your AI agents run

Ask for a quote

Everything in Advanced, plus

Voice: an AI agent that answers your calls (coming soon)

Knowledge Hub and help center for unlimited brands

VOC, sentiment analysis and Ask AI

Improve my prompt, 10 runs per user a day

Dedicated server, location choice, HDS hosting

Custom terms and SLA

Up to 20% off seats with a 2 or 3-year term

Volume pricing, built in

The more conversations your AI agents handle, the less each one costs. Automatically, no negotiation needed.

Up to 20% off seats

Commit for 2 years and save 10%, or 3 years and save 20%, on Advanced and Enterprise.

20% off prepaid credits

On Advanced and Enterprise, prepay your Cobb credits each month and every AI action costs you less.

Cobb credits

Your AI agents, billed only on the work they do

Each AI agent uses Cobb credits when it acts. Pick a Light, Medium or Premium model for each one to balance cost and quality. Your full credit rate card comes with your order form.

Front

All plans

Answers your customers first, on chat and email, and hands over to your team when needed.

Uses credits per conversation, plus a success fee when it resolves alone.

Companion

All plans

Helps your agents write, summarise and find the right answer, right inside the conversation.

Uses credits on each conversation where your team calls on it.

Tasks

Advanced +

Tags, routes and prioritises every request, and takes actions in your tools.

Uses credits per task it runs, on any conversation.

Voice

Enterprise

Coming soon. Picks up your phone calls and answers your customers, day and night.

Uses credits per call it handles.

Front’s success fee

A reward when Front solves it on its own

Every conversation Front handles uses credits, resolved or not. When Front fully resolves a request with no human involved, it earns a success fee on top: an AI reward for a job done end to end.

Resolved by Front alone

Credits + success fee

Handed over to your team

Credits only

Never billed in credits: your help center and Improve my prompt, on the plans that include them.

Compare plans

Everything included in each plan, side by side.

Prices per seat / month, billed annually. AI agents use Cobb credits.

Essential

€39 / seatGet started

AdvancedRecommended

€59 / seatGet started

Enterprise

€99 / seatAsk for a quote

Helpdesk

Seats (min–max)

3 – 5

5 – 30

10 or more

Conversations (per month)

Up to 500

Unlimited

Inbox

Included

Chat

Included

Knowledge Hub and help center

—Not included

1 brand

Unlimited brands

Topics

—Not included

Included

Topics categorisation

—Not included

Supervised

Unsupervised

VOC

—Not included

Included

Sentiment analysis

—Not included

Included

Segmentation

—Not included

Included

Topic trends

—Not included

Included

Dashboarding

—Not included

Included

Ask AI

—Not included

Included

AI agents

Billed in Cobb credits, only when they run

Front

Included

Companion

Included

Tasks

—Not included

Included

Voice (coming soon)

—Not included

Included

Light, Medium and Premium models

Included

AI agent features

Activation per topic

—Not included

Included

Procedures

—Not included

Included

Improve my prompt

—Not included

5 / user / day

10 / user / day

Tools and actions

—Not included

Included

Automatic testing

Included

AI agent metrics

Included

Confidentiality and security

Data anonymisation

Included

Secure integration

Included

Multi-factor authentication (MFA)

—Not included

Included

Dedicated server

—Not included

Included

Server location selection

—Not included

Included

HDS-compliant server

—Not included

Included

Support and contract

Live chat

Included

FAQ

Included

Dedicated success manager

—Not included

Included

Company headcount

Under 50

Under 500

500 and more

Contract length

1 year

1, 2 or 3 years

Prepaid credits discount

—Not included

20%

Terms

Standard

Custom

SLA

Standard

Custom

Get started

Ask for a quote

Frequently asked questions

How does Cobbai pricing work?

Two simple parts. Seats for your human agents: a yearly licence per agent, based on your plan. And Cobb credits for your AI agents: Front, Companion, Tasks and Voice use credits only when they run. No AI activity, no AI bill. And Front’s success fee only applies when it fully resolves a request without a human.

What are Cobb credits?

Cobb credits are the single currency for everything your AI agents do. Each AI action uses a set number of credits, depending on the agent and the AI model you choose. You can pay as you go, or, on Advanced and Enterprise, prepay credits each month and save 20%. Your full rate card is included in your order form.

What exactly uses credits?

Front uses credits for each conversation it handles, plus a success fee only when it fully solves the request without a human. Companion uses credits on conversations where your team calls on it. Tasks uses credits per task it runs, and Voice (coming soon) per call it handles. Test conversations run from the Test center also use credits. Your help center and Improve my prompt never use credits, on the plans that include them.

How does Front’s success fee work?

Every conversation Front handles uses credits, whether it’s resolved or not. The success fee comes on top only when Front handles a request from start to finish, with no intervention from your team. If Front escalates the request, or the customer leaves before it’s resolved, there is no success fee. Think of it as a reward Front earns for solving a request end to end.

Do I pay anything when my AI agents aren’t running?

No. Credits are only used when an AI agent actually runs: when Front answers a customer, when your team asks Companion for help, when Tasks tags or routes a request. A quiet month on AI means a smaller bill. Your seats stay the same.

How can I predict my monthly bill?

Your seats are a fixed amount. For credits, our team builds an estimate with you from your real volumes: how many conversations you receive, how many Front handles and how often your team uses Companion. You see your credit usage by agent at any time, and on Advanced and Enterprise, prepaying lets you lock in a lower rate.

Does the price go down as my volume grows?

Yes, automatically. Volume pricing is built into every plan: the more conversations Front handles and resolves each month, the less each one costs. On top of that, Advanced and Enterprise customers can also save 20% by prepaying credits, and up to 20% on seats with a 2 or 3-year commitment.

Do you offer monthly plans?

Seats are billed annually, which keeps prices low for everyone. Advanced and Enterprise can also commit for 2 or 3 years to save 10% or 20% on seats. Credits are billed monthly, as you use them or prepaid.

Does Cobbai integrate with my current tools?

Yes. Cobbai integrates seamlessly with popular platforms like Zendesk, Intercom, Salesforce, Gorgias, Freshdesk, and more. This means you can deploy our AI agents inside your existing workflows with minimal setup. You can view all our integrations here.

Which AI agents come with each plan?

Front and Companion are available on every plan. Advanced adds Tasks for tagging, routing and actions in your tools. Enterprise adds Voice, coming soon, so an AI agent can answer your phone calls.

What counts as a conversation?

A conversation is a customer request handled in Cobbai, whatever the channel: chat, email, form or phone. Very long conversations can count as more than one. The full definition is in our Terms and conditions.

Do I need a minimum number of seats?

Yes. Essential starts at 3 seats and goes up to 5. Advanced covers 5 to 30 seats. Enterprise starts at 10 seats, with no maximum.

Can I change plans later?

Absolutely. You can move up a plan, add seats or switch on new AI agents at any time. We’ll help you find the setup that fits your goals as you grow.

Is my data secure with Cobbai?

Yes. Cobbai is built with enterprise-grade security: data anonymisation and secure integrations on every plan, plus MFA, dedicated servers, server location choice and HDS-compliant hosting on Enterprise.

Seats for your human agents. Credits for your AI agents.

Pick the plan that fits your team

Essential

Advanced

Enterprise

Your AI agents, billed only on the work they do

A reward when Front solves it on its own

Compare plans

Already have a helpdesk?

Frequently asked questions

How does Cobbai pricing work?

What are Cobb credits?

What exactly uses credits?

How does Front’s success fee work?

Do I pay anything when my AI agents aren’t running?

How can I predict my monthly bill?

Does the price go down as my volume grows?

Do you offer monthly plans?

Does Cobbai integrate with my current tools?

Which AI agents come with each plan?

What counts as a conversation?

Do I need a minimum number of seats?

Can I change plans later?

Is my data secure with Cobbai?

Turn every interaction into an opportunity