Key features

Essential

€399
Get started

Advanced

€599
Get started

Enterprise

Custom
Ask for a quote

Deploy your AI agents where they matter most.
Keep unmatched control.

Essential

Starting at
€399
per month billed annually
Start automating customer interactions with AI agents built for core support and efficiency.

Advanced

Starting at
€599
per month billed annually
Scale with AI agents tailored for complex topics, smarter routing, and enhanced productivity.

Enterprise

Custom
Empower your business with fully customizable AI agents, and advanced controls.

AI Agents

Front

Companion

Analyst

Number of agents

1
3
Unlimited

activate

Topics map

Unsupervised mapping

Historical conversations

None
Custom
Custom

Targeted AI activation

Control fee

None
Per request
Per request

coach

Tone of voice

Pre-recorded answers

Back office instructions

Knowledge mapping

Topic guidelines

Test

Sandbox

Agent optimizer

Knowledge recommendations

monitor

Knowledge performance tracker

Companion adoption

AI agents metrics

AI performance funnel

VoC Lab

Sentiment analysis

Segmentation

Topic trends

Dashboarding

LLMs and Third Parties

GPT 4o-mini

GPT 4o

GPT 4

Mistral Large

Bring your own LLM

LLM usage fee (pass-through)

At-cost
At-cost
At-cost

Translation

At-cost
At-cost
At-cost

RAG

Past answers

Unlimited
Unlimited
Unlimited

Knowledge base items

100
300
Unlimited

Environment

Users

3
10
Unlimited

Projects

1
2
Unlimited

Monthly requests limit

3000
Unlimited
Unlimited

Confidentiality and Security

Data anonymization

Secure integration

Multi-factor authentification (MFA)

Dedicated server

Server location selection

HDS-compliant server

Support and Contract

Live chat

FAQ

Dedicated success manager

Company headcount

< 50
< 500
500 +

Terms

Standard
Standard
Custom

SLA

Standard
Standard
Custom
Add-on

Cobbai Chat

Cobbai chatbot logo
Cobbai Chat provides a flexible interface to deploy AI agents across customer and internal channels for seamless interactions anywhere.
Web and mobile chat deployment
Integration with customer areas and portals
Internal use for employee assistance
Flexible deployment for Front or Companion
Customizable chat interface
Add-on

Voice of Customer (VoC)

Gain a deep understanding of customer sentiment, emerging trends, and service gaps with AI-powered analytics.
Sentiment analysis
Trend identification
Topic-based segmentation
Custom insights dashboards
Service and product gap detection

Frequently asked questions

What is a request and how does it impact pricing?

A request is any written customer message, such as a support ticket, chat message, form submission, or review. Cobbai pricing is partly based on how many of these requests are handled by our AI agents.

How is Cobbai priced?

Cobbai pricing includes a monthly base fee based on the features you choose, variable genAI usage costs, and a control fee per request (applicable to Advanced and Enterprise plans).
Formula: Base fee + control fee (if applicable) + genAI usage

How much does genAI usage cost?

genAI usage depends on the number of tokens processed, including both customer input and AI response. A typical customer service ticket contains around 250 to 500 words, which corresponds to 300 to 700 tokens. Total token usage per request often ranges between 500 and 1,000 tokens, depending on the length of the conversation and the type of response generated.

What is a Cobbai project?

Cobbai is organized around projects. Each project lets you deploy AI agents with a specific goal—such as deflecting tickets, assisting agents, or analyzing feedback. You can configure the integrations, workflows, and data sources needed for each use case. Clients typically create separate projects to address distinct CX metrics or automate different parts of their service operations.

What is Retrieval-Augmented Generation (RAG)?

Retrieval-Augmented Generation (RAG) is a technique used by Cobbai’s AI agents to generate accurate, context-aware answers. It works by first retrieving relevant information from your knowledge sources (such as help center articles or policy documents), then using a generative AI model to craft a coherent response. This ensures that each answer is grounded in your company’s data while maintaining a natural, conversational tone.

Turn every interaction into an opportunity

Assemble your AI agents and elevate your customer experience.