A request is any written customer message, such as a support ticket, chat message, form submission, or review. Cobbai pricing is partly based on how many of these requests are handled by our AI agents.
How is Cobbai priced?
Cobbai pricing includes a monthly base fee based on the features you choose, variable genAI usage costs, and a control fee per request (applicable to Advanced and Enterprise plans). Formula: Base fee + control fee (if applicable) + genAI usage
How much does genAI usage cost?
genAI usage depends on the number of tokens processed, including both customer input and AI response. A typical customer service ticket contains around 250 to 500 words, which corresponds to 300 to 700 tokens. Total token usage per request often ranges between 500 and 1,000 tokens, depending on the length of the conversation and the type of response generated.
What is a Cobbai project?
Cobbai is organized around projects. Each project lets you deploy AI agents with a specific goal—such as deflecting tickets, assisting agents, or analyzing feedback. You can configure the integrations, workflows, and data sources needed for each use case. Clients typically create separate projects to address distinct CX metrics or automate different parts of their service operations.
What is Retrieval-Augmented Generation (RAG)?
Retrieval-Augmented Generation (RAG) is a technique used by Cobbai’s AI agents to generate accurate, context-aware answers. It works by first retrieving relevant information from your knowledge sources (such as help center articles or policy documents), then using a generative AI model to craft a coherent response. This ensures that each answer is grounded in your company’s data while maintaining a natural, conversational tone.
Turn every interaction into an opportunity
Assemble your AI agents and elevate your customer experience.
By clicking “Accept all”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
.svg)
