Cobbai’s pricing combines a fixed seat-based subscription with usage-based fees. You choose a plan (Essential, Advanced, or Enterprise) and pay a monthly or annual rate per user seat. On top of that, there’s a small fee per conversation (€0.15) and, if you use the Front agent to fully resolve customer issues without escalation, a €0.75 charge per successful auto-resolution. This model ensures you’re only paying more as automation delivers more value.
Do you offer monthly plans or only annual billing?
We offer both. Annual billing provides a discounted rate per seat, while monthly billing gives you flexibility if you’re just starting out or want to test before committing long term. All usage-based fees (per conversation or auto-resolution) are billed monthly regardless of your seat plan.
What’s included with each plan?
Each plan gives you access to a set of Cobbai tools and features based on your level.
Essential includes 1 AI agent, core helpdesk tools (Inbox, Chat, Knowledge Hub), and basic customization. Advanced adds more AI agents (up to 3), advanced routing and productivity tools, and Topics. Enterprise includes unlimited agents, full access to VOC, Ask Cobbai, deep analytics, and enterprise-grade security.
What is considered a conversation?
A conversation is any inbound customer message — whether it comes from chat, email, a contact form, or a review — that’s processed by Cobbai’s platform. Whether the request is handled by an AI agent, routed to a human, or both, you’re only charged once per customer thread, regardless of how many replies are exchanged.
How does the auto-resolution fee work?
You are only charged the €0.75 fee when the Front agent fully handles a customer request from start to finish, without any intervention from a human agent. If the agent escalates the request or the customer exits before resolution, there is no auto-resolution fee — just the standard conversation fee.
Can I choose which AI agent to use on the Essential plan?
Yes. Even on the Essential plan, you’re not locked into just one option. You can choose any one of our AI agents — Front, Companion, or Analyst — depending on your most pressing needs. You can always add others later as your needs evolve.
Can I upgrade or change my plan later?
Absolutely. You can upgrade to a higher plan, add more seats or agents, or adjust your usage-based features at any time. We’ll help you find the setup that aligns best with your goals and growth.
These thresholds are designed to match typical usage and team sizes for each tier.
Does Cobbai integrate with my current tools?
Yes. Cobbai integrates seamlessly with popular platforms like Zendesk, Intercom, Salesforce, Gorgias, Freshdesk, and more. This means you can deploy our AI agents inside your existing workflows with minimal setup. You can view all our integrations here.
How long does setup take?
Setup is quick. Most customers are up and running in under an hour. Whether you’re embedding the Cobbai chatbot or connecting to your helpdesk, our onboarding flow and team make it easy to get started fast.
Can Cobbai AI agents perform actions in internal systems?
Yes. Our agents can be configured to take actions in your internal tools — like updating CRMs, pulling account data, modifying orders, or triggering workflows. This is key to helping automate not just answers, but actual resolution.
What if I don’t know which agent is best for me?
We’re here to help. Here’s a quick overview:
Front handles customer conversations autonomously via chat and email. Companion supports human agents by drafting replies, surfacing knowledge, and speeding up workflows. Analyst works in the background to tag, route, prioritize, and uncover customer insights.
Our team can guide you through choosing the right agent based on your setup and goals.
Is my data secure with Cobbai?
Yes. Cobbai was built with enterprise-grade security from day one. We support data anonymization, encrypted communications, secure API integrations, and offer MFA, server location selection, dedicated environments, and HDS-compliant servers for clients who need them.
Can Cobbai support multiple languages?
Yes. Our agents can understand and respond to customer requests in multiple languages, making them suitable for global support teams. You can also customize tone and response style by language if needed.
How do I get a personalized quote or demo?
Just click "Get started" or "Request a quote" anywhere on this page. Our team will reach out quickly to understand your needs and provide a tailored proposal — whether you’re starting small or planning a full AI rollout.
Turn every interaction into an opportunity
Assemble your AI agents and helpdesk tools to elevate your customer experience.
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