Stop overpaying for genAI

With Cobbai, you get access to the latest LLM technology at cost and benefit from unique features to boost your metrics

genAI
Workflow

Speed up customer feedback management
Fixed base fee
€399
per month
+ consumption costs of LLM
Get started
GenAI Workflows
1 workflow
Cobbai Deflector
Cobbi Assistant
LLMs (at cost)
GPT-3.5
GPT-4
RAG (Retrieval-Augmented Generation)
3,000 pre-Cobbai historical verbatims
Unlimited new analyzed verbatims
100 knowledge base items
Environment
5 users
1 project
3,000 requests per month

Controlled genAI

Popular
Control your genAI & differentiate genAI wokflows based on contact reasons
Fixed base fee
€599
per month
+ LLM costs & €0.10/controlled verbatim
Get started
Everything from genAI Workflow
+
GenAI Workflows
100 workflows
Cobbai Dispatcher
Cobbai Control Center (pay-as-you-control)
Process tracker
Supervised topic mapping
Knowledge tracker
Agent tracker
LLMs (at cost)
Mistral AI
Retrieval-Augmented Generation (RAG)
Unlimited knowledge base items
Environment
Unlimited users
Unlimited requests per month

Enterprise

Craft a customized AI solution to enhance your entire customer experience
Fixed base fee
Custom
+ LLM costs & controlled verbatim cost
Ask for a quote
Everything from Controlled genAI
+
GenAI Workflows
Unlimited workflows
Cobbai Control Center (pay-as-you-control)
Unsupervised topic clustering
VOC Lab
Sentiment analysis
Segmentation
Period evolution
Dashboarding
LLMs (at cost)
My own LLM
Retrieval-Augmented Generation (RAG)
Custom number of past verbatims
Environment
Unlimited projects

genAI
Workflow

Speed up customer feedback management
Fixed base fee
$399
per month
+ consumption costs of LLM
Get started
GenAI Workflows
1 workflow
Cobbai Deflector
Cobbi Assistant
LLMs (at cost)
GPT-3.5
GPT-4
RAG (Retrieval-Augmented Generation)
3,000 pre-Cobbai historical verbatims
Unlimited new analyzed verbatims
100 knowledge base items
Environment
5 users
1 project
3,000 requests per month

Controlled
genAI

Popular
Control your genAI & differentiate genAI wokflows based on contact reasons
Fixed base fee
$599
per month
+ LLM costs & $0.10/controlled verbatim
Get started
Everything from genAI Workflow
+
GenAI Workflows
100 workflows
Cobbai Dispatcher
Cobbai Control Center (pay-as-you-control)
Process tracker
Supervised topic mapping
Knowledge tracker
Agent tracker
LLMs (at cost)
Mistral AI
Retrieval-Augmented Generation (RAG)
Unlimited knowledge base items
Environment
Unlimited users
Unlimited requests per month

Enterprise

Craft a customized AI solution to enhance your entire customer experience
Fixed base fee
Custom
+ LLM costs & controlled verbatim cost
Ask for a quote
Everything from Controlled genAI
+
GenAI Workflows
Unlimited workflows
Cobbai Control Center (pay-as-you-control)
Unsupervised topic clustering
VOC Lab
Sentiment analysis
Segmentation
Period evolution
Dashboarding
LLMs (at cost)
My own LLM
Retrieval-Augmented Generation (RAG)
Custom number of past verbatims
Environment
Unlimited projects

genAI
Workflow

Speed up customer feedback management
Fixed base fee
€475
per month
+ consumption costs of LLM
Get started
GenAI Workflows
1 workflow
Cobbai Deflector
Cobbi Assistant
LLMs (at cost)
GPT-3.5
GPT-4
RAG (Retrieval-Augmented Generation)
3,000 pre-Cobbai historical verbatims
Unlimited new analyzed verbatims
100 knowledge base items
Environment
5 users
1 project
3,000 requests per month

Controlled
genAI

Popular
Control your genAI & differentiate genAI wokflows based on contact reasons
Fixed base fee
€715
per month
+ LLM costs & €0.10/controlled verbatim
Get started
Everything from genAI Workflow
+
GenAI Workflows
100 workflows
Cobbai Dispatcher
Cobbai Control Center (pay-as-you-control)
Process tracker
Supervised topic mapping
Knowledge tracker
Agent tracker
LLMs (at cost)
Mistral AI
Retrieval-Augmented Generation (RAG)
Unlimited knowledge base items
Environment
Unlimited users
Unlimited requests per month

Enterprise

Craft a customized AI solution to enhance your entire customer experience
Fixed base fee
Custom
+ LLM costs & controlled verbatim cost
Get started
Everything from Controlled genAI
+
GenAI Workflows
Unlimited workflows
Cobbai Control Center (pay-as-you-control)
Unsupervised topic clustering
VOC Lab
Sentiment analysis
Segmentation
Period evolution
Dashboarding
LLMs (at cost)
My own LLM
Retrieval-Augmented Generation (RAG)
Custom number of past verbatims
Environment
Unlimited projects

genAI
Workflow

Speed up customer feedback management
Fixed base fee
$475
per month
+ consumption costs of LLM
Get started
GenAI Workflows
1 workflow
Cobbai Deflector
Cobbi Assistant
LLMs (at cost)
GPT-3.5
GPT-4
RAG (Retrieval-Augmented Generation)
3,000 pre-Cobbai historical verbatims
Unlimited new analyzed verbatims
100 knowledge base items
Environment
5 users
1 project
3,000 requests per month

Controlled genAI

Popular
Control your genAI & differentiate genAI wokflows based on contact reasons
Fixed base fee
$715
per month
+ LLM costs & $0.10/controlled verbatim
Get started
Everything from genAI Workflow
+
GenAI Workflows
100 workflows
Cobbai Dispatcher
Cobbai Control Center (pay-as-you-control)
Process tracker
Supervised topic mapping
Knowledge tracker
Agent tracker
LLMs (at cost)
Mistral AI
Retrieval-Augmented Generation (RAG)
Unlimited knowledge base items
Environment
Unlimited users
Unlimited requests per month

Enterprise

Craft a customized AI solution to enhance your entire customer experience
Fixed base fee
Custom
+ LLM costs & controlled verbatim cost
Ask for a quote
Everything from Controlled genAI
+
GenAI Workflows
Unlimited workflows
Cobbai Control Center (pay-as-you-control)
Unsupervised topic clustering
VOC Lab
Sentiment analysis
Segmentation
Period evolution
Dashboarding
LLMs (at cost)
My own LLM
Retrieval-Augmented Generation (RAG)
Custom number of past verbatims
Environment
Unlimited projects

Frequently asked questions

What is a verbatim?

A verbatim, also called a comment, is a unique feedback message written by one of your customer. For instance, it may be a review posted on Trustpilot or a customer support ticket received on Zendesk.
Our plans prices vary based on the number of comments you want to send through Cobbai.

How does the pricing work?

To access Cobbai you need to contribute to a monthly base fee that depends on the features you subscribe. Then we invoice you the genAI costs that depends directly on the genAI workflows that you use and the LLM selected . Finally, if you activate the Cobbai Control Center, we charge a control fee per verbatim. 

Price = Base fee + genAI consumption costs + control fee

How much does genAI cost?

The cost of genAI consumption depends on the LLM you select, the number of LLM requests done & their lengths. By experience the cost per ticket is between 0,03-0,20€/ticket.
Each LLM invoice on the number of token that are processed. Please reach out to our sales team to have the price/token benchmark.

What is a project?

Cobbai is based on projects. For each project, you can select a set number of integrations and comments you want to use. Our clients often start a new project to implement a specific workflow in order to improve one or a couple of CX metrics.

What is Retrieval-Augmented Generation (RAG)?

Retrieval-Augmented Generation (RAG) is an NLP model combining retrieval and generative components. The retrieval model selects relevant information from a knowledge base. The generation model then crafts coherent responses based on the retrieved information. RAG is effective in tasks like question-answering and dialogue systems. It bridges the strengths of both retrieval and generative approaches for improved performance.

How to get the best out of Cobbai?

After using Cobbai for a month, you will gain a deep insight into the feedback data you provided. You will get a clear picture of the friction points along your customer journey.

After three months, our adaptive AI will become your best ally in your customer experience strategy. Cobbai will have a great understanding of your business and customers. The new feedback you receive will be efficiently categorized, flagged and answered through powerful automations.

After a year, you will enjoy the full potential of Cobbai. The clusterization process will be extremely precise and bespoke to your business. Several workflows will be running at the same time, all executing dozens of automated actions triggered by incoming feedback. You will save time and see your metrics and overall customer experience constantly improve.

Take control of your genAI

Monitor and fine tune your customer service AI today.
White 3d bar for customer support
White 3d l for customer service agent