A request, also called a conversation, is a unique feedback message written by one of your customer. For instance, it may be a review posted on Trustpilot or a customer support ticket received on Zendesk.
Our plans prices vary based on the number of conversations you want to send through Cobbai.

To access Cobbai you need to contribute to a monthly base fee that depends on the features you subscribe. Then we invoice you the genAI costs that depends directly on the genAI workflows that you use and the LLM selected . Finally, if you activate the Cobbai Control Center, we charge a control fee per request. 
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Price = Base fee + genAI consumption costs + control fee

The cost of genAI consumption depends on the LLM you select, the number of LLM requests done & their lengths. By experience the cost per ticket is between 0,03-0,20€/ticket.
Each LLM invoice on the number of token that are processed. Please reach out to our sales team to have the price/token benchmark.

Cobbai is based on projects. For each project, you can select a set number of integrations and comments you want to use. Our clients often start a new project to implement a specific workflow in order to improve one or a couple of CX metrics.

Retrieval-Augmented Generation (RAG) is an NLP model combining retrieval and generative components. The retrieval model selects relevant information from a knowledge base. The generation model then crafts coherent responses based on the retrieved information. RAG is effective in tasks like question-answering and dialogue systems. It bridges the strengths of both retrieval and generative approaches for improved performance.

After using Cobbai for a month, you will gain a deep insight into the feedback data you provided. You will get a clear picture of the friction points along your customer journey.

After three months, our adaptive AI will become your best ally in your customer experience strategy. Cobbai will have a great understanding of your business and customers. The new feedback you receive will be efficiently categorized, flagged and answered through powerful automations.

After a year, you will enjoy the full potential of Cobbai. The clusterization process will be extremely precise and bespoke to your business. Several workflows will be running at the same time, all executing dozens of automated actions triggered by incoming feedback. You will save time and see your metrics and overall customer experience constantly improve.