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Front
Agent for your customers
22%
deflection
56%
deflection
Mission
Handles customer interactions autonomously through a conversational experience to enhance service and drive sales.
Skills
Sends automated responses
Auto-closes conversations
Updates back-office systems
Drives sales conversations
Escalates to live agents
Summarizes conversations
Benefits
Resolution time
Self service resolution
Sales conversion
Companion
Agent for your team
-40%
handle time
-50%
handle time
Mission
Empowers support teams with AI-driven assistance to improve productivity, deliver consistent service, and uncover sales opportunities
Skills
Drafts answers
Summarizes conversations
Translates conversations
Pushes relevant knowledge
Recommends next best actions
Detects sales opportunities
Benefits
Average handle time
First response time
CSAT
Analyst
Agent for insights and routing
-80%
first reply time
70
NPS
Mission
Analyzes and routes customer requests while delivering actionable insights to support, marketing, and product teams
Skills
Routes inquiries
Detects contact reasons
Signals detractors and promoters
Pushes product features to roadmap
Builds voice-of-customer insights
Benefits
Ticket routing accuracy
Time to resolution
Insights to action
