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Our targeted workflows help customer-facing teams improve key CX metrics daily. The end result? A better customer journey to increase retention and make you stand out from your peers.
Processing time
-75%
Decrease in response time
Deflection
30%
Auto-closed tickets
Labeling
-90%
Reduction in manual tagging
Satisfaction
+30
# of NPS points gained
Proven ROI
Adopt Cobbai and get immediate results.
Our targeted workflows help customer-facing teams improve key CX metrics daily. The end result? A better customer journey to increase retention and make you stand out from your peers.
Customer Care
-75%
Decrease in response time
Improved turnaround time to keep your customers satisfied and reduce churn.
Customer Care
-90%
Reduction in manual tagging
Less agent interventions. More time to focus on complex support situations.
Marketing
+30
# of NPS points gained
Satisfaction-focused workflows help turn more customers into promoters.
Product
+250%
Increase in product satisfaction
Fuel your product roadmap and build a community of fans.
Meet Cobbai.
Care Operations Bolstered By Artificial Intelligence
Connect your customer feedback data and let Cobbai do the rest
From building your own voice of the customer brain to automating concrete, immediate actions via the power of our workflows
Not just another feedback analysis tool. A suite of systematic methods for a guided journey to improved customer experience
Extend customer service impact. inside your company
Our mission is to improve customer experience. We want customer services to thrive inside their companies.
Generative AI
The latest AI evolution is now part of Cobbai. It gives your agents new tools to offer better customer service.
Cluster and CX metrics evolution
Follow individual cluster trends and CX metrics over time to better identify pain points and track success.
Advanced filtering and alerts
Deep dive into your customer feedback. Find a specific verbatim and create alerts to never miss anything.
Build & manage a unified Voice of Customers
Cobbai analytical AI helps classifying any incoming customer verbatim into your own categories. Never label data manually anymore.
Feed product roadmap with live care insights
Every single customer feedback is an opportunity for a company to improve. Cobbai's automation allows care services to go one step further by pushing customer feedback inside the product roadmap.
Manage you funnel to boost conversion
Customer services can convert hesitating leads into customers or unsatisfied users into promotors. The key is to detect to turn any CSAT, NPS or web comment into an outbound action.
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