How Cobbai stands out
AI that goes beyond automation
Autonomous AI agents, not just basic AI
Cobbai delivers true AI agents capable of handling full conversations, taking independent actions, learning from interactions, and continuously improving.
Constant availability
AI agents respond instantly to customer inquiries, ensuring 24/7 support.
Constant initiative
Unlike simple chatbots, Cobbai’s agents interact directly with business systems to retrieve, modify, and act on customer data — resolving requests without human intervention.
Constant learning
AI agents learn from real-time feedback and historical interactions, improving accuracy over time.
Constant improvement
Built-in recommendations help refine instructions, knowledge bases, and workflows, enhancing AI agent performance and human agent collaboration.
Cobbai delivers true AI agents capable of handling full conversations, taking independent actions, learning from interactions, and continuously improving.
Constant availability
AI agents respond instantly to customer inquiries, ensuring 24/7 support.
Constant initiative
Unlike simple chatbots, Cobbai’s agents interact directly with business systems to retrieve, modify, and act on customer data — resolving requests without human intervention.
Constant learning
AI agents learn from real-time feedback and historical interactions, improving accuracy over time.
Constant improvement
Built-in recommendations help refine instructions, knowledge bases, and workflows, enhancing AI agent performance and human agent collaboration.
AI deployment and management, fully in your hands
Truly omnichannel AI deployment
Many AI solutions are limited to a single platform. Cobbai’s AI agents work seamlessly across Cobbai Chat and major helpdesk platforms (Zendesk, Salesforce, Intercom, Freshdesk) for a unified customer experience.
Advanced coaching for tailored behavior
Other solutions offer a “black-box” AI with limited customization. With Cobbai, you fine-tune AI agents behavior using knowledge sources, tailored instructions, and business rules, ensuring highly accurate responses.
Superior AI testing and validation
Traditional AI tools require extensive trial and error after launch. Cobbai offers a sandbox environment to test AI responses before activation and routine automated testing post-deployment.
Unmatched AI activation control
Unlike solutions that blanket-activate AI across customer support, Cobbai lets you define precisely which topics AI should handle. With our proprietary Topics Map, businesses can segment and control AI activation with precision.
Real-time monitoring of AI success and CX performance
Most AI solutions offer surface-level analytics, leaving teams without actionable insights. Cobbai delivers real-time AI performance tracking, customer service KPIs, and automated recommendations for continuous improvement.
Many AI solutions are limited to a single platform. Cobbai’s AI agents work seamlessly across Cobbai Chat and major helpdesk platforms (Zendesk, Salesforce, Intercom, Freshdesk) for a unified customer experience.
Advanced coaching for tailored behavior
Other solutions offer a “black-box” AI with limited customization. With Cobbai, you fine-tune AI agents behavior using knowledge sources, tailored instructions, and business rules, ensuring highly accurate responses.
Superior AI testing and validation
Traditional AI tools require extensive trial and error after launch. Cobbai offers a sandbox environment to test AI responses before activation and routine automated testing post-deployment.
Unmatched AI activation control
Unlike solutions that blanket-activate AI across customer support, Cobbai lets you define precisely which topics AI should handle. With our proprietary Topics Map, businesses can segment and control AI activation with precision.
Real-time monitoring of AI success and CX performance
Most AI solutions offer surface-level analytics, leaving teams without actionable insights. Cobbai delivers real-time AI performance tracking, customer service KPIs, and automated recommendations for continuous improvement.
Transparent pricing, security, and expert support
Significantly lower AI costs
Many AI vendors charge a premium on generative AI, making AI-assisted resolutions as expensive as human agents. Cobbai passes through third-party generative AI costs at cost, delivering unmatched pricing efficiency.
Enterprise-grade security and compliance
Cobbai ensures real-time PII detection, data masking, and full GDPR compliance — protecting sensitive information at every interaction.
Full data control and European data security
Cobbai allows companies to choose their data server location (France by default) and offers EU-based LLM processing for added security.
French-based support and expertise
Unlike global AI providers, Cobbai is deeply embedded in the French customer service ecosystem, and offers dedicated local support in your time zone.
Support beyond AI activation
Deploying AI isn’t just about switching it on. Cobbai provides ongoing assistance to ensure AI delivers real, measurable impact in the long run.
Many AI vendors charge a premium on generative AI, making AI-assisted resolutions as expensive as human agents. Cobbai passes through third-party generative AI costs at cost, delivering unmatched pricing efficiency.
Enterprise-grade security and compliance
Cobbai ensures real-time PII detection, data masking, and full GDPR compliance — protecting sensitive information at every interaction.
Full data control and European data security
Cobbai allows companies to choose their data server location (France by default) and offers EU-based LLM processing for added security.
French-based support and expertise
Unlike global AI providers, Cobbai is deeply embedded in the French customer service ecosystem, and offers dedicated local support in your time zone.
Support beyond AI activation
Deploying AI isn’t just about switching it on. Cobbai provides ongoing assistance to ensure AI delivers real, measurable impact in the long run.