How Cobbai uses generative AI
Cobbai integrates generative AI to enhance customer interactions with dynamic, context-aware responses. AI agents leverage large language models (LLMs) to generate accurate, conversational replies while maintaining brand consistency and compliance. This allows businesses to automate and optimize customer support while ensuring high-quality service.
Available LLM options
Businesses can select the LLM that best fits their needs, balancing response quality, compliance, and cost-effectiveness. Cobbai supports:
Market-leading LLMs
Access top-tier models like OpenAI’s GPT, Claude, or Mistral for state-of-the-art language processing.
Enterprise LLMs
Integrate with private cloud-hosted models from platforms like Azure OpenAI and AWS Bedrock for enhanced data security.
Custom LLMs
Train and deploy proprietary models tailored to specific business needs and regulatory requirements.
Operating without an LLM
Deploy Cobbai without an LLM for a rule-based AI experience, focusing on structured automation and predefined responses.
Market-leading LLMs
Access top-tier models like OpenAI’s GPT, Claude, or Mistral for state-of-the-art language processing.
Enterprise LLMs
Integrate with private cloud-hosted models from platforms like Azure OpenAI and AWS Bedrock for enhanced data security.
Custom LLMs
Train and deploy proprietary models tailored to specific business needs and regulatory requirements.
Operating without an LLM
Deploy Cobbai without an LLM for a rule-based AI experience, focusing on structured automation and predefined responses.
How AI agents use LLMs
Cobbai’s AI agents leverage LLMs to optimize customer service workflows:
Front
Generates real-time, personalized responses for customer interactions across chat and email.
Companion
Assists agents by drafting replies, summarizing cases, and providing contextual recommendations.
Analyst
Extracts customer sentiment, classifies feedback, and structures insights to improve decision-making and reporting.
Front
Generates real-time, personalized responses for customer interactions across chat and email.
Companion
Assists agents by drafting replies, summarizing cases, and providing contextual recommendations.
Analyst
Extracts customer sentiment, classifies feedback, and structures insights to improve decision-making and reporting.
Controlling and customizing AI output
Cobbai ensures businesses maintain full control over AI-generated content through:
Defined guardrails
Set clear instructions, response guidelines, and business rules to align AI with company policies.
Response monitoring
Track AI-generated responses, review interactions, and apply adjustments as needed.
Custom tuning
Adjust AI behavior, tone, and compliance settings based on operational needs and industry standards.
Defined guardrails
Set clear instructions, response guidelines, and business rules to align AI with company policies.
Response monitoring
Track AI-generated responses, review interactions, and apply adjustments as needed.
Custom tuning
Adjust AI behavior, tone, and compliance settings based on operational needs and industry standards.
Security and compliance in generative AI
Cobbai prioritizes data security and compliance, ensuring that AI-generated interactions meet regulatory standards:
PII detection and data masking
Automatically anonymize personal data before processing responses.
Audit logs and traceability
Provide detailed logs of AI-generated interactions for review and compliance audits.
By integrating generative AI with robust controls and security measures, Cobbai empowers businesses to scale their customer service operations without compromising accuracy, privacy, or efficiency.
PII detection and data masking
Automatically anonymize personal data before processing responses.
Audit logs and traceability
Provide detailed logs of AI-generated interactions for review and compliance audits.
By integrating generative AI with robust controls and security measures, Cobbai empowers businesses to scale their customer service operations without compromising accuracy, privacy, or efficiency.