Specific genAI and tools terms

In addition to Cobbai’s Customer Terms of Service, or other agreement, (in each case the “Agreement”) entered into between Cobbai or its affiliates (collectively “Cobbai”) and Customer, if Customer utilizes any Services listed below, Customer’s use of the Services is subject to Customer’s compliance with these Service Specific Terms, to the extent applicable.

Any capitalized terms used below that are not defined in these Service Specific Terms shall have the meanings set forth in the Agreement.

1. AI governance

‍1.1 AI safety and compliance

Customer acknowledges that components of the Services use generative artificial intelligence, and as such, the Outputs may be generated using generative artificial intelligence. The Models that are used by Cobbai to generate such Outputs, including Models that are provided by Cobbai’s third-party providers, are each subject to Cobbai’s due diligence processes and testing on the safety, quality, and security of such Models. Cobbai endeavors that the use of Models in its provision of the Services will comply with all applicable laws and regulations.

‍1.2 Improvements to models

Cobbai does not permit any of its third-party providers that provide Cobbai with Models to: (i) Store Customer Data beyond the period reasonably required to for such third party to provide the applicable Services; (ii) Train or fine tune any such Model on Customer Data. In exercising the rights granted to Cobbai in Section 2(a), Cobbai may use Aggregated and Statistical Information to improve the Models.

2. Generative AI

‍2.1 General disclaimer

COBBAI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ALL ERRORS CAN OR WILL BE CORRECTED; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THE SERVICES (OR ANY PART THEREOF) AND ANY OTHER PRODUCTS AND SERVICES PROVIDED BY COBBAI TO CUSTOMER ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Cobbai HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, COMPATIBILITY, TITLE, NON-INFRINGEMENT, SECURITY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, QUALITY, INTEGRATION OR FITNESS FOR A PARTICULAR PURPOSE OR USE, OR ANY WARRANTIES OR CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF ANY OF THE FOREGOING, COBBAI EXPRESSLY DISCLAIMS ANY REPRESENTATION, CONDITION OR WARRANTY THAT ANY DATA OR INFORMATION PROVIDED TO CUSTOMER, INCLUDING ANY OUTPUTS, IN CONNECTION WITH CUSTOMER’S USE OF THE SERVICES (OR ANY PART THEREOF), IS ACCURATE, OR CAN OR SHOULD BE RELIED UPON BY CUSTOMER FOR ANY PURPOSE WHATSOEVER.

‍2.2 AI disclaimer

WITHOUT LIMITING SECTION 2(a) (GENERAL DISCLAIMER), CERTAIN FEATURES AND FUNCTIONALITY OF THE SERVICES MAKE USE OF ARTIFICIAL INTELLIGENCE THAT IS DESIGNED TO, AMONG OTHER BENEFITS, IMPROVE CUSTOMER ENGAGEMENT AND STREAMLINE SUPPORT PROCESSES, INCLUDING FEATURES AND FUNCTIONALITY RELATED TO AUTOMATED CUSTOMER INTERACTIONS, NATURAL LANGUAGE PROCESSING, AND RESPONSE GENERATION. CUSTOMER ACKNOWLEDGES AND AGREES THAT:

OUTPUTS GENERATED BY THE SERVICES MAY NOT BE UNIQUE TO CUSTOMER AND ARE NOT GUARANTEED TO BE ACCURATE, NON-INFRINGING, OR FREE OF OFFENSIVE OR UNAUTHORIZED CONTENT
AI SOLUTIONS HAVE INHERENT LIMITATIONS WITH RESPECT TO:

THEIR DEPENDENCE ON TRAINING DATA
THE WAY SUCH AI SOLUTIONS ARE USED AND PROMPTED
THEIR ACCURACY (INCLUDING THE POSSIBILITY OF HALLUCINATIONS)

ACCORDINGLY, THE SERVICES ARE NOT A REPLACEMENT FOR QUALIFIED AND SKILLED PROFESSIONALS. CUSTOMER AGREES THAT IT WILL EXERCISE ITS OWN GOOD JUDGEMENT, INCLUDING TAKING STEPS TO ENSURE THE ACCURACY OF THE OUTPUTS OF THE SERVICES AND TAKING STEPS TO ENSURE THERE IS SUFFICIENT HUMAN OVERSIGHT.

The Services may contain generative artificial intelligence features that rely on internal or third-party large language models (“Generative AI”), including to generate Customer Content. To the extent Customer utilizes any Generative AI features, Customer acknowledges and agrees that: (a) there is no guarantee that Customer Content generated will be unique to Customer, accurate, non-infringing, or free of offensive or unauthorized content, (b) Generative AI features should not be relied upon for medical, legal, financial, or other professional advice; and (c) Customer is solely responsible for its use of the Generative AI features, including use in compliance with applicable laws. Cobbai shall have no liability for any Customer Content generated by Generative AI features or Customer’s use of the Generative AI features.

Customer can connect AI tools to link AI Agents to any back offices of external APIs. AI agents can call tools to retrieve external informations or perform actions. Cobbai shall have no liability for any Tool activation triggered by Generative AI features.