What is Cobbai, and what does it do? Cobbai provides AI agents for customer service, helping businesses automate interactions, empower support teams, and gain actionable insights to improve service and sales.
Who are Cobbai’s AI agents, and how do they differ? Cobbai offers three AI agents: Front: Handles customer-facing interactions autonomously. Companion: Assists human agents with recommendations, responses, and guidance. Analyst: Works in the background to optimize processes and uncover insights.
What makes Cobbai different from other AI customer service platforms? Cobbai offers full control over AI agents, allowing users to activate, train, test, and monitor them for tailored performance. Its proprietary AI framework ensures adaptability and deep industry-specific optimization.
Getting started
How long does it take to deploy Cobbai? Deployment typically takes a few days, depending on the complexity of integrations and setup. Users can begin seeing results shortly after initial activation.
What systems does Cobbai integrate with? Cobbai integrates seamlessly with Cobbai Chat or popular platforms like Zendesk, Salesforce, Intercom, Freshdesk, and others through API and widget-based connections.
AI agents
What types of customer interactions can Cobbai’s AI agents handle? Cobbai’s agents manage inquiries related to pre-sales, post-sales support, account management, product recommendations, and complaint resolution across chat, email, and more.
How does Cobbai’s AI learn and improve over time? The platform combines human feedback, performance monitoring, and ongoing data analysis to adapt continuously and optimize accuracy.
Does Cobbai’s AI handle multilingual interactions? Yes, Cobbai uses DeepL for seamless translation, supporting 30+ languages to help businesses serve global audiences.
Customization and control
Can Cobbai’s AI agents be customized for my business needs? Yes, businesses can control where and when AI agents are deployed, customize responses based on business rules, and train the agents with specific topics and knowledge bases.
How do I manage and monitor AI performance? Cobbai provides dashboards to track key metrics like resolution time, customer satisfaction, and AI performance, with tools for continuous improvement.
Security and compliance
How does Cobbai protect sensitive customer information? Cobbai uses PII detection, data masking, and role-based access controls to secure sensitive data during interactions. The platform is compliant with regulations like GDPR.
Where is customer data stored, and how is it protected? Cobbai hosts customer data on encrypted servers with daily backups, ensuring compliance with GDPR standards. Data retention policies can be tailored to client needs.
Use cases and benefits
What types of businesses benefit from using Cobbai? Cobbai serves industries like retail, financial services, public sector, telecom, and software. Its AI agents can be adapted for any business with customer support needs.
How does Cobbai improve operational efficiency and reduce costs? By automating repetitive inquiries and assisting human agents with recommendations and insights, Cobbai reduces workload, accelerates resolution times, and improves productivity.
Can Cobbai help with sales enablement and upselling opportunities? Yes, Cobbai’s agents can identify upsell and cross-sell opportunities during interactions and assist support reps in converting service conversations into sales.
By clicking “Accept all”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
