Market insights

Trends, benchmarks, and analyses shaping the AI and customer service landscape.

llm build vs buy support
Research & trends
  —  
16
 MIN READ

Build vs Buy: When to Use Vendor APIs or Your Own Model for Support

Build your own LLM or use vendor APIs? Key insights for smarter support decisions.
support llm benchmarking suite
Research & trends
  —  
12
 MIN READ

Benchmarking Suite for Support LLMs: Tasks, Datasets, and Scoring

Unlock the power of benchmarking to optimize customer support language models.
omnichannel retail customer service
Research & trends
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14
 MIN READ

Omnichannel Retail Customer Service: 2025 Best Practices

Master seamless omnichannel retail support to boost loyalty and satisfaction.
llm latency cost calculator support
Research & trends
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11
 MIN READ

Latency & Cost Calculator: Comparing Real-Time vs Async LLM Support Workloads

Balance speed and cost in LLM support with a latency and cost calculator.
examples of ai implementation in customer support
Research & trends
  —  
13
 MIN READ

Real-World Examples of AI Implementation in Customer Support

Discover how AI transforms customer support with faster, personalized service.
leading companies in ai customer service
Research & trends
  —  
14
 MIN READ

Leading Companies Pioneering AI in Customer Service

Discover how AI leaders transform customer service with smarter, faster support.
ai in customer service case studies
Research & trends
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22
 MIN READ

AI in Customer Service: 25 Case Studies by Industry

Discover how AI transforms customer service across industries with smarter support.
llm safety for support
Research & trends
  —  
12
 MIN READ

Guardrails and Safety in LLM Support: Managing Refusals, Protecting PII, and Mitigating Abuse

Ensure safe, ethical use of language models in customer support interactions.
success stories with ai in support
Research & trends
  —  
10
 MIN READ

Success Stories: How AI is Transforming Customer Support

Discover how AI transforms customer support with smarter, faster solutions.
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