Customer service basics

Techniques and strategies for exceptional customer service.

help center information architecture
Customer support
  —  
10
 MIN READ

Help Center Information Architecture: Optimizing Categories, Navigation, and Search

Master help center IA to boost user satisfaction and simplify support.
improve customer service
Customer support
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14
 MIN READ

How to Improve Customer Service Quality: A Step-by-Step Guide

Boost customer loyalty with expert tips to enhance your service quality.
self-service help center
Customer support
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17
 MIN READ

Self-Service Help Centers: Strategy, Information Architecture, and Customer Deflection

Empower customers to solve issues fast with a smart self-service help center.
customer service vs customer support vs customer success
Customer support
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12
 MIN READ

Customer Service vs Customer Support vs Customer Success: What’s the Difference?

Discover the key differences shaping customer service, support, and success roles.
what is customer service
Customer support
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12
 MIN READ

What Is Customer Service? Definition, Types, and Examples

Discover why exceptional customer service drives loyalty and business success.
Premiers jours heads of CX
Customer support
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15
 MIN READ

Les 90 premiers jours d’un head of CX

Clés pour gagner la confiance et atteindre la performance
Self-service options in customer service
Customer support
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8
 MIN READ

Self-Service Options in Modern Customer Support

Self-service options are transforming customer support
In-person, online, phone-based customer service
Customer support
  —  
6
 MIN READ

Exploring Customer Service Channels: In-Person, Online, and Phone-Based

Discover how to enhance in-person, online, and phone-based customer service
Proactive reactive customer service
Customer support
  —  
7
 MIN READ

Proactive vs. Reactive Customer Service

Learn about the pros and cons of proactive vs. reactive customer service
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.