Customer service basics

Techniques and strategies for exceptional customer service.

Premiers jours heads of CX
Customer support
  —  
15
 MIN READ

Les 90 premiers jours d’un head of CX

Clés pour gagner la confiance et atteindre la performance
Self-service options in customer service
Customer support
  —  
8
 MIN READ

Self-Service Options in Modern Customer Support

Self-service options are transforming customer support
In-person, online, phone-based customer service
Customer support
  —  
6
 MIN READ

Exploring Customer Service Channels: In-Person, Online, and Phone-Based

Discover how to enhance in-person, online, and phone-based customer service
Proactive reactive customer service
Customer support
  —  
7
 MIN READ

Proactive vs. Reactive Customer Service

Learn about the pros and cons of proactive vs. reactive customer service
Best practices customer service
Customer support
  —  
8
 MIN READ

Best Practices for Customer Service

Discover the best practices for customer service
What is customer service
Customer support
  —  
10
 MIN READ

What is Customer Service?

Discover the essentials of customer service in our comprehensive guide
Role of customer service achieving business success
Customer support
  —  
4
 MIN READ

The Critical Role of Customer Service in Achieving Business Success

Explore the critical role of customer service in achieving business success
Entretien au service client d'une start-up
Customer support
  —  
5
 MIN READ

Entretien au service client d'une start-up : 5 questions à poser

Comment décrocher un job dans la start-up de ses rêves ?
Améliorer le service client grâce à la méthode BATH
Customer support
  —  
6
 MIN READ

Comment améliorer le service client grâce à la méthode BATH

Avec la méthode BATH on fait rimer qualité de l'expérience client et croissance
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