Research & trends

Latest research and emerging trends in the field of customer experience.

process mining for customer service
Research & trends
  —  
18
 MIN READ

Process Mining for Customer Service: From Logs to Better Journeys

Unlock hidden inefficiencies and transform support with process mining insights.
omnichannel retail customer service
Research & trends
  —  
14
 MIN READ

Omnichannel Retail Customer Service: 2025 Best Practices

Master seamless omnichannel retail support to boost loyalty and satisfaction.
ai customer service platforms
Research & trends
  —  
15
 MIN READ

Top AI Customer Service Platforms: Tools & Use Cases (2025)

AI platforms revolutionize customer service with smarter, faster support.
ai audit trails support
Research & trends
  —  
14
 MIN READ

Auditability in AI: Traces, References, and Human Oversight for Stronger Compliance

AI audit trails ensure transparency, compliance, and trustworthy AI decisions.
llm latency cost calculator support
Research & trends
  —  
11
 MIN READ

Latency & Cost Calculator: Comparing Real-Time vs Async LLM Support Workloads

Balance speed and cost in LLM support with a latency and cost calculator.
support analytics stack
Research & trends
  —  
14
 MIN READ

Analytics Layer: Dashboards, BI, and LLM Metrics in the Support Analytics Stack

Unlock the power of support analytics for better customer service insights.
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Turn every interaction into an opportunity

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