AI & automation

Transformations in business through AI, from bots to intelligent workflows.

routing feedback loops
AI & automation
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12
 MIN READ

Data Feedback Loops: How to Improve Routing Models with Analyst Insights

Unlock smarter routing with powerful feedback loops blending AI and insights.
macros and generative ai support
AI & automation
  —  
15
 MIN READ

Macros + Generative AI: Best Practices for Hybrid Support in Email Automation

Discover how combining macros with generative AI revolutionizes email automation.
email classification ai support
AI & automation
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11
 MIN READ

How to Automatically Classify, Tag, and Route Incoming Email Using AI

Transform your inbox with AI-powered email classification and automation.
routing queues design
AI & automation
  —  
15
 MIN READ

Advanced Strategies for Queue Design: Skills, Teams, and Workload Management

Master queue design to boost efficiency, balance workloads, and improve routing.
knowledge change management
AI & automation
  —  
12
 MIN READ

Change Management: Versioning, Reviews, and Rollbacks for Knowledge Bases

Master knowledge change management to keep your info accurate and up to date.
evaluate rag answers
AI & automation
  —  
14
 MIN READ

Evaluating Answer Quality in RAG Systems: Precision, Recall, and Faithfulness

Secrets to accurate and trustworthy retrieval-augmented generation answers.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.