Cobbai at a glance
What Cobbai does
Cobbai offers a modular platform of AI agents designed to improve customer service processes, making them more efficient and scalable. Our AI agents—Front, Companion, and Analyst—work collaboratively to automate responses, assist human agents, and provide actionable insights across all key customer interactions.
FRONT
Handles customer-facing interactions autonomously, providing conversational support and guiding customers through pre-sales and post-sales queries.
COMPANION
Supports human agents by suggesting responses, offering knowledge from internal systems, and identifying sales opportunities.
ANALYST
Works in the background to optimize workflows, tag and route tickets, and uncover insights that support decision-making across teams.
FRONT
Handles customer-facing interactions autonomously, providing conversational support and guiding customers through pre-sales and post-sales queries.
COMPANION
Supports human agents by suggesting responses, offering knowledge from internal systems, and identifying sales opportunities.
ANALYST
Works in the background to optimize workflows, tag and route tickets, and uncover insights that support decision-making across teams.
How Cobbai fits into your ecosystem
Cobbai seamlessly integrates into your existing customer service ecosystem without disruption.
Our AI agents can be deployed through Cobbai Chat, a customizable interface for customer and internal interactions, or directly into popular help desk platforms like Zendesk, Salesforce, Intercom, and Freshdesk. They can therefore operate across multiple channels, including chatbots, emails, and live chats.
Cobbai Chat: A flexible AI-powered interface
Our AI agents can be deployed through Cobbai Chat, a customizable interface for customer and internal interactions, or directly into popular help desk platforms like Zendesk, Salesforce, Intercom, and Freshdesk. They can therefore operate across multiple channels, including chatbots, emails, and live chats.
Cobbai Chat: A flexible AI-powered interface
- Multi-platform deployment: Integrate seamlessly on websites, customer portals, and internal platforms.
- Customizable interface: Adapt branding, styling, and behavior to match business needs.
- Flexible use cases: Enable AI-powered support for customers or internal teams.
- Seamless agent integration: Compatible with Cobbai’s AI agents for autonomous assistance or human-agent collaboration.
Key integration highlights
Key integration highlights
- Flexible deployment: Deploy AI agents across key customer touchpoints.
- Data integration: Pull relevant data from CRMs, knowledge bases, and back-office systems.
- Minimal setup time: Designed for quick implementation with minimal operational overhead.
Core areas we improve
- Faster resolutions and reduced ticket volumes
Front handles routine inquiries autonomously, providing customers with quick, accurate answers and freeing up human agents to focus on more complex cases.
- Sales opportunities through support interactions
Companion identifies upsell and cross-sell opportunities during support interactions, providing human agents with sales suggestions in real time.
- Enhanced collaboration through actionable insights
Analyst continuously monitors customer interactions, providing insights on recurring issues, product feedback, and performance metrics to help teams refine processes and improve services.
- Increased efficiency and reduced operational costs
By automating repetitive tasks, reducing manual intervention, and optimizing workflows, Cobbai helps businesses lower their operational costs while maintaining high service standards.
A quick glance at results
- Reduction in response times
Decrease first-response and resolution times by automating common inquiries. - Higher customer satisfaction rates
Provide fast, consistent responses and proactive solutions. - Increased revenue opportunities
Leverage AI-driven recommendations to convert support interactions into sales. - Streamlined operations
Reduce ticket backlogs and optimize the workload of human agents.