Pricing and ROI

Evaluating costs, value, and return on investment of AI and customer service technologies.

ai support business case
Customer support
  —  
12
 MIN READ

Business Case Story: From Pilot to Enterprise Rollout for AI Support

Discover how to build a compelling business case for AI-powered customer support.
deflection rate benchmarks
Customer support
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16
 MIN READ

Deflection Rate: What Good Looks Like by Channel

Unlock how deflection rate benchmarks boost support efficiency and cut costs.
ai helpdesk pricing
Customer support
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12
 MIN READ

AI Helpdesk Pricing in 2025: How Vendors Charge

Master AI helpdesk pricing strategies to optimize support costs and ROI in 2025.
cost-effective implementation of genai
Customer support
  —  
13
 MIN READ

How to Effectively Manage the Costs of Generative AI in Customer Service

Master cost-effective GenAI strategies to boost support without overspending.
ai support roi template
Customer support
  —  
11
 MIN READ

Build an ROI Sheet for AI Support: Inputs, Assumptions, and Sensitivity Analysis Template

Calculate AI's true value in customer support with a clear ROI template.
cost of poor quality in customer service
Customer support
  —  
14
 MIN READ

Cost of Poor Quality (COPQ) in Customer Service: How to Measure and Reduce It

Uncover hidden costs in customer service and boost quality for loyalty.
ai customer service cost savings
Customer support
  —  
15
 MIN READ

Achieving Cost Savings with AI in Customer Service

Discover how AI slashes support costs by automating tasks and boosting efficiency.
budgeting for ai projects
Customer support
  —  
14
 MIN READ

How to Budget for AI Projects in Customer Service?

Master budgeting essentials to maximize AI’s impact on customer service.
cost per conversation support
Customer support
  —  
13
 MIN READ

Cost per Conversation: How to Measure and Reduce It

Discover how mastering cost per conversation cuts support expenses effectively.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.