Customer support

Insights and practical tips for enhancing customer support services.

customer support occupancy calculator
Customer support
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11
 MIN READ

Occupancy, Shrinkage & Concurrency: The Math Behind Staffing

Master customer support staffing with occupancy, shrinkage, and concurrency math.
ai support business case
Customer support
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12
 MIN READ

Business Case Story: From Pilot to Enterprise Rollout for AI Support

Discover how to build a compelling business case for AI-powered customer support.
ai rollout communication plan
Customer support
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11
 MIN READ

Communication Plan for AI Rollouts: Executive, Manager, and Agent Messaging Templates

Master AI rollout communication to ensure smooth adoption and clear messaging.
customer expectations
Customer support
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14
 MIN READ

Modern Customer Expectations: Benchmarks and Playbooks

Master the evolving customer expectations shaping modern service excellence.
customer support forecasting
Customer support
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21
 MIN READ

Forecasting in Customer Support: Volume, AHT, and Seasonality Models

Master customer support forecasting to optimize staffing and SLA adherence.
support macro management
Customer support
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12
 MIN READ

Macro Hygiene in Customer Support: Best Practices for Naming, Ownership, and Versioning

Master support macro hygiene for faster, error-free customer service.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.