AI & automation

Transformations in business through AI, from bots to intelligent workflows.

embeddings customer support knowledge base
AI & automation
  —  
15
 MIN READ

Embeddings for Customer Support Knowledge Bases: Model Selection, Dimension Sizes, and Cost Tradeoffs

Embeddings revolutionize customer support with smarter, faster knowledge bases.
ai intent tagging support
AI & automation
  —  
11
 MIN READ

Intent & Topic Tagging: Building a Reliable Taxonomy for AI-Powered Support

Streamline support with AI intent tagging for faster, smarter ticket handling.
prompt safety for support
AI & automation
  —  
13
 MIN READ

Safety and PII in Customer Support: Redaction, Refusals, and Escalation Paths for Prompt Safety

How to protect sensitive data and ensure safety in AI-driven support interactions.
ai chatbots for customer service
AI & automation
  —  
14
 MIN READ

AI Chatbots for Customer Service: Benefits, Examples & Tools

AI chatbots revolutionize customer service with fast, personalized support.
ai knowledge surfacing
AI & automation
  —  
13
 MIN READ

Knowledge Surfacing with AI: How to Use Similar Tickets, Macros, and Snippets for Agent Assist

Discover how AI knowledge surfacing boosts support agent productivity.
ai sentiment signals support
AI & automation
  —  
12
 MIN READ

Detractor and Promoter Signals: Closing the Loop with Marketing Using AI Sentiment Insights

Unlock real-time customer emotion insights to elevate support and marketing.
Cobbai AI agent logo darkCobbai AI agent Front logo darkCobbai AI agent Companion logo darkCobbai AI agent Analyst logo dark

Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.