Knowledge and automation workflows

Building and optimizing knowledge systems and automation flows to streamline support.

ai for intuitive knowledge base navigation
AI & automation
  —  
12
 MIN READ

Creating an Intuitive Knowledge Base Navigation with AI

Discover how AI transforms knowledge base navigation for faster, smarter searches.
contextual email replies ai
AI & automation
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14
 MIN READ

Reduce Copy-Paste: How to Pull Context from CRM and Order Data for Smarter Email Replies

AI automates email replies by pulling CRM and order data for smarter support.
embeddings customer support knowledge base
AI & automation
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15
 MIN READ

Embeddings for Customer Support Knowledge Bases: Model Selection, Dimension Sizes, and Cost Tradeoffs

Embeddings revolutionize customer support with smarter, faster knowledge bases.
ai intent tagging support
AI & automation
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11
 MIN READ

Intent & Topic Tagging: Building a Reliable Taxonomy for AI-Powered Support

Streamline support with AI intent tagging for faster, smarter ticket handling.
ai sentiment signals support
AI & automation
  —  
12
 MIN READ

Detractor and Promoter Signals: Closing the Loop with Marketing Using AI Sentiment Insights

Unlock real-time customer emotion insights to elevate support and marketing.
knowledge capture template customer service
AI & automation
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13
 MIN READ

Knowledge Capture Template for Support Teams

Streamline support with effective knowledge capture templates for faster solutions.
ai-driven knowledge base optimization
AI & automation
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13
 MIN READ

AI-Driven Knowledge Base Optimization: A Comprehensive Guide

Discover how AI transforms knowledge bases for smarter, faster information access.
ai email templates customer service
AI & automation
  —  
11
 MIN READ

AI-Generated Email Templates for Customer Service Support

Discover how AI-generated email templates streamline customer support communication.
monitor ai support workflows
AI & automation
  —  
12
 MIN READ

Monitoring & Alerts: Best Practices to Track Quality and Drift in AI Support Workflows

Master AI monitoring to keep support workflows accurate, and user-friendly.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.