Generative AI

Potential and applications of generative AI across customer experience.

prompt patterns for support
AI & automation
  —  
15
 MIN READ

Reusable Prompt Patterns for Support: Retrieval, Tool Use, and Guardrails

Master prompt patterns to boost customer support accuracy and efficiency.
prompt safety for support
AI & automation
  —  
13
 MIN READ

Safety and PII in Customer Support: Redaction, Refusals, and Escalation Paths for Prompt Safety

How to protect sensitive data and ensure safety in AI-driven support interactions.
generative ai trends customer service
AI & automation
  —  
15
 MIN READ

Future Trends in Generative AI for Customer Service

Generative AI is changing service with smarter, personalized, and proactive support.
prompt evaluation for support
AI & automation
  —  
11
 MIN READ

Evaluation Methods for Prompt Engineering in Customer Support: Rubrics, Golden Sets, and A/B Testing

Master prompt evaluation to enhance AI customer support clarity and accuracy.
generative ai use cases customer support
AI & automation
  —  
9
 MIN READ

15 Generative AI Use Cases in Customer Support

Generative AI revolutionizes customer support with efficiency and personalization.
system prompt for customer support
AI & automation
  —  
11
 MIN READ

System, Developer, User: Building a Scalable Role Architecture for Customer Support Prompts

Master role-based prompts to boost AI customer support accuracy and empathy.
implement generative ai customer service
AI & automation
  —  
12
 MIN READ

Implementing Generative AI in Customer Service: A Step-by-Step Guide

Discover how generative AI transforms customer service for faster, smarter support.
multilingual prompt engineering support
AI & automation
  —  
13
 MIN READ

Localization: Creating Prompts That Stay On-Brand Across Languages

Master multilingual prompt engineering to keep your brand voice true worldwide.
generative ai vs traditional
AI & automation
  —  
15
 MIN READ

Generative AI vs Traditional Systems: What Actually Changes in Customer Service

Discover how generative AI revolutionizes support beyond traditional systems.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.