Customer data and insights

Leveraging customer data to improve experiences, retention, and operational efficiency.

support macro management
Customer support
  —  
12
 MIN READ

Macro Hygiene in Customer Support: Best Practices for Naming, Ownership, and Versioning

Master support macro hygiene for faster, error-free customer service.
helpdesk data model for ai
Customer support
  —  
19
 MIN READ

How to Model Helpdesk Data for AI in Support

Transform helpdesk data into AI-ready insights for smarter support.
helpdesk ticket import best practices
Customer support
  —  
13
 MIN READ

Ticket Imports & Historical Data: How to Preserve Threads, Links & Analytics in Helpdesk Migrations

Master the best practices for smooth helpdesk ticket migrations without losing data.
text analytics for customer service
Customer support
  —  
14
 MIN READ

Text Analytics for Customer Service Tickets: Methods & Tools

Unlock hidden insights in support tickets to transform customer service.
support data labeling for ai
Customer support
  —  
13
 MIN READ

Ground-Truth Sets for AI in Customer Support: Sampling, Labeling, and Quality Assurance

Master data labeling to build AI customer support that truly understands needs.
support data governance ai
Customer support
  —  
14
 MIN READ

Consent & Governance: Best Practices for Data Access, Retention, and Roles in AI-Driven Customer Support

Master AI-driven support with transparent data governance and consent control.
knowledge base content quality
Customer support
  —  
12
 MIN READ

Enhancing Knowledge Base Content Quality: Best Practices for Freshness, Duplicate Management, and Canonicalization

Boost support efficiency with fresh, clear, and consolidated knowledge base content.
ticket data normalization support
Customer support
  —  
14
 MIN READ

Ticket Data: How to Normalize, Label, and Map Support Topics for Better Insights

Transform scattered support tickets into clear, actionable insights.
data readiness for ai support
Customer support
  —  
15
 MIN READ

Data Readiness for AI in Support: Inventory, Cleanup, and Structure

Unlock AI's potential in customer support by mastering data readiness steps.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.