AI agents

Capabilities, use cases, and innovations in autonomous AI agents for customer service.

agent orchestration customer service
AI & automation
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13
 MIN READ

Agent Orchestration for Helpdesks: State Machines & Patterns

Discover how agent orchestration revolutionizes customer service workflows.
mcp vs function calling
AI & automation
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11
 MIN READ

MCP vs Function Calling vs Webhooks: Picking the Right Bridge for AI Customer Service

Discover how MCP, function calling, and webhooks power AI support integration.
monitoring ai agent performance
AI & automation
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15
 MIN READ

How to Monitor and Improve AI Agent Performance in Customer Service

Master key steps to monitor and optimize AI agent performance in customer service.
model context protocol mcp customer support
AI & automation
  —  
12
 MIN READ

Model Context Protocol (MCP) for Customer Support: What It Is and How to Use It

Unlock AI’s potential with Model Context Protocol for seamless, smart support.
ai agent kpis
AI & automation
  —  
14
 MIN READ

KPIs for AI Agents: From Deflection to Revenue Uplift

Unlock the power of AI agent KPIs to boost customer service impact.
chatbot vs ai agent
AI & automation
  —  
12
 MIN READ

Chatbots vs AI Agents: Understanding the Key Differences in 2025

Chatbots simplify tasks; AI agents handle complex, adaptive customer interactions.
autonomous resolution ai support
AI & automation
  —  
12
 MIN READ

Autonomous Resolution of Customer Inquiries with AI Agents

Discover how autonomous AI transforms customer support with smarter resolutions.
ai agent governance
AI & automation
  —  
18
 MIN READ

Governance for AI Agents: Policies, Prompts, and Guardrails

Master AI agent governance to ensure ethical, secure, and reliable customer service.
ai customer service agents
AI & automation
  —  
12
 MIN READ

What Are AI Customer Service Agents? Types, Capabilities & Limits

AI agents revolutionize customer service with instant, personalized support.
Cobbai AI agent logo darkCobbai AI agent Front logo darkCobbai AI agent Companion logo darkCobbai AI agent Analyst logo dark

Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.