Research & trends

Latest research and emerging trends in the field of customer experience.

leading companies in ai customer service
Research & trends
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14
 MIN READ

Leading Companies Pioneering AI in Customer Service

Discover how AI leaders transform customer service with smarter, faster support.
ai in customer service case studies
Research & trends
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22
 MIN READ

AI in Customer Service: 25 Case Studies by Industry

Discover how AI transforms customer service across industries with smarter support.
helpdesk migration to ai
Research & trends
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18
 MIN READ

Migrate to an AI Helpdesk: Data, Forms & Macros Without the Pain

Discover how AI transforms helpdesk migration for smarter, faster customer support.
free ai customer service tools
Research & trends
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12
 MIN READ

Best Free AI Tools for Customer Service Teams (2025)

Unlock the power of free AI tools to revolutionize your customer service.
ai helpdesk rfp template
Research & trends
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14
 MIN READ

AI Helpdesk RFP Template: Requirements, Rubric & Scorecard

Streamline your AI helpdesk vendor selection with a clear RFP template.
llm safety for support
Research & trends
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12
 MIN READ

Guardrails and Safety in LLM Support: Managing Refusals, Protecting PII, and Mitigating Abuse

Ensure safe, ethical use of language models in customer support interactions.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.