Customer support

Insights and practical tips for enhancing customer support services.

change advisory board for support ai
Customer support
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13
 MIN READ

Change Advisory Board: Roles, RACI, and Decision Gates for Support AI Rollouts

Change Advisory Boards ensure smooth AI support rollouts.
deflection rate benchmarks
Customer support
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16
 MIN READ

Deflection Rate: What Good Looks Like by Channel

Unlock how deflection rate benchmarks boost support efficiency and cut costs.
support skills matrix planning
Customer support
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12
 MIN READ

Queues and Skills: How to Use Support Skills Matrix Planning to Reduce Wait Times

Master skills matrix planning to reduce customer wait times.
chat concurrency customer service
Customer support
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14
 MIN READ

Chat Concurrency & Quality: How Many Chats per Agent?

Master chat concurrency to boost support efficiency without losing quality.
help center seo ai overviews
Customer support
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12
 MIN READ

Help Center SEO in the Age of AI Overviews (SGE): A Strategic Guide

Master help center SEO in the AI era with strategies for AI-driven search overviews.
helpdesk ticket import best practices
Customer support
  —  
13
 MIN READ

Ticket Imports & Historical Data: How to Preserve Threads, Links & Analytics in Helpdesk Migrations

Master the best practices for smooth helpdesk ticket migrations without losing data.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.