Our rebranding is the beginning of a new journey aimed at creating the ultimate human-driven genAI for customer services. Rooted in our core values and aspirations, this transformation is fueled by technological innovation but also by a narrow collaboration with our customers for the past three years. Our ambitions are high as we want to shape a future where humans and AI work together to deliver exceptional customer experiences.
At the heart of our genAI solutions lies the Cobbai Control Center — a centralized hub that tracks the performance of the three customer services’ pillars: processes, knowledge, and agents. Empowering businesses with unprecedented control and insight, the Control Center enables them to tailor their genAI for specific use cases and needs, ensuring seamless operations and superior customer experiences.
Central to our genAI ecosystem are the Cobbai Deflector, Assistant, and Dispatcher. These components form the backbone of customized genAI workflows, with the Deflector swiftly handling customer inquiries, the Assistant guiding agents with precision, and the Dispatcher optimizing ticket analysis and routing. Together, they create a seamless experience for both businesses and their customers, boosting key metrics, enhancing efficiency and satisfaction.
We understand the immense value of data and the necessity of continuous improvement. That’s why we introduced the Cobbai VOC Lab (Voice of Customer Lab). By integrating our existing features—segmentation, evolution, sentiment analysis, and dashboarding—into the VOC Lab, we provide businesses with comprehensive tools to gain deeper insights and refine their customer experience journeys, steering them towards true customer centricity.
Every business is unique, and our block-style rebranding reflects our commitment to providing tailored genAI solutions. This modular approach allows companies to customize and shape their AI to meet their specific needs. Whether it's optimizing processes, filling knowledge gaps, or training agents, our suite of solutions adapts to the diverse requirements of businesses across industries. By trusting Cobbai, companies become their own AI architects, heralding a new era of human-AI collaboration. We believe in enhancing human expertise with AI capabilities, not replacing it. Through this close partnership and mutual empowerment, our users are transforming the future of customer service, one interaction at a time.
Cobbai’s vision goes beyond just technology—it’s about enriching human experiences. By letting genAI handle routine tasks, we free up our agents to concentrate on complex customer issues, enabling them to provide faster and more reliable responses. This enhances your customers’ experience, making it more personal and satisfying. We’ve kept our signature orange color, but with a softer, warmer touch. This welcoming color serves as a reminder that humans are always at the heart of what we do.
Our dedication to delivering value means that we succeed when our customers succeed. That's why we're excited to announce that Cobbai will not take any margin on genAI workflows. Instead, we focus on helping businesses control and improve their AI systems. A as result, our customers will pay for genAI at LLM costs.
Join us at Cobbai as we lead this transformative journey. Together, let's build the ultimate human-driven genAI for customer services and redefine the future of customer experience.
Théobald, Edouard, Guillaume & the Cobbai team
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