Customer support

Insights and practical tips for enhancing customer support services.

ticket data normalization support
Customer support
  —  
14
 MIN READ

Ticket Data: How to Normalize, Label, and Map Support Topics for Better Insights

Transform scattered support tickets into clear, actionable insights.
ai training program for support
Customer support
  —  
12
 MIN READ

Training Program for Support Teams: From Pilot Champions to Organization-Wide AI Skills

Transform your support team with AI training for faster, smarter service.
ai training support
Customer support
  —  
11
 MIN READ

Enhancing Customer Service with AI Training and Upskilling

Discover how AI boosts customer service training for smarter, faster support.
self-service metrics
Customer support
  —  
15
 MIN READ

Measure Self-Service: Deflection, Search Success, and Knowledge Gaps

Unlock the power of self-service metrics to boost support efficiency.
help center information architecture
Customer support
  —  
10
 MIN READ

Help Center Information Architecture: Optimizing Categories, Navigation, and Search

Master help center IA to boost user satisfaction and simplify support.
understanding AI cost structures
Customer support
  —  
12
 MIN READ

Decoding AI Cost Structures for Informed Decision Making in Customer Support

Unlock the true costs behind AI in customer support for smarter investments.
Cobbai AI agent logo darkCobbai AI agent Front logo darkCobbai AI agent Companion logo darkCobbai AI agent Analyst logo dark

Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.