AI & automation

Transformations in business through AI, from bots to intelligent workflows.

ai agent governance
AI & automation
  —  
18
 MIN READ

Governance for AI Agents: Policies, Prompts, and Guardrails

Master AI agent governance to ensure ethical, secure, and reliable customer service.
controlled ai activation
AI & automation
  —  
14
 MIN READ

Controlled AI Activation: User-Defined Contexts & Guardrails in Customer Support

Unlock smarter support by controlling when AI assists agents for better service.
chatbot sales use cases
AI & automation
  —  
13
 MIN READ

Selling with Chatbots: Effective Pre-Sales and Upsell Flows that Drive Conversions

Discover how chatbots transform sales by engaging leads and boosting revenue.
system prompt for customer support
AI & automation
  —  
11
 MIN READ

System, Developer, User: Building a Scalable Role Architecture for Customer Support Prompts

Master role-based prompts to boost AI customer support accuracy and empathy.
ai priority scoring
AI & automation
  —  
12
 MIN READ

Priority & SLA: Using Signals to Escalate What Matters with AI Priority Scoring

AI priority scoring speeds up task handling by smartly escalating critical issues.
unify knowledge sources support
AI & automation
  —  
13
 MIN READ

Source of Truth: Best Practices to Unify Knowledge Sources for Support

Discover how unifying knowledge sources empowers faster, accurate support.
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.