Trustpilot

Connect your reviews platform such as Trustpilot and bring your customer experience to the next level.

You can use Trustpilot as an input connector to one of our workflows. Cobbai will automate the analysis of the reviews you receive from your customers via Trustpilot. Our proprietary algorithms will then help you categorize and qualify these reviews as well as give you a clear snapshot of your customers’ sentiment. Your data from Trustpilot will also automatically feed your cluster map. This will allow you to better identify important topics and new trends among your customer feedback.

You can go one step further with our workflows by combining Trustpilot with an output connector. This give you a wide range of applications. For instance, you can gather product suggestions in Trustpilot reviews and automatically add them to your product roadmap in Productboard. You could do the same with your competitors’ products and monitor their progress. Lastly, by analyzing your reviews with Cobbai, you will be able to better identify your detractors and answer their complaints via Salesforce for example.

By pairing Trustpilot with Cobbai you will be able to improve your CX metrics like never before.

Combining Trustpilot with Cobbai will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ reviews gathered with Trustpilot and execute high-impact CX actions in other applications.

This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.

For instance, building on Trustpilot’s reviews you will be able to automate your feedback analysis, prioritize your product roadmap or monitor your competitors.

One more thing: our AI far surpasses the results of other feedback platforms’ native AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. traditional AI.

Lastly, our AI is also transverse. Other feedback platforms’ native AI is siloed and restricted to the data you receive in them. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.