.svg)
Connect your messaging platform such as Slack and bring your customer experience to the next level.
You can use Slack as both an input or output connector to one of our workflows. Cobbai will automate the feedback analysis by categorizing and classifying the messages exchanged on Slack. The feedback data will also automatically feed your cluster map. It will allow you to better identify important topics and new trends among your internal and customer feedback.
When using Slack as an output connector, Cobbai will be able to create and send alerts to any team within your organization. It allows businesses to better share information and never leave a customer complaint unanswered.
By pairing Slack with Cobbai you will be able to improve your CX metrics like never before.
Combining Slack with Cobbai will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ feedback and execute high-impact CX actions directly in Slack.
This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions that take much longer to perform in Slack. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.
For instance, you will be able to process tickets faster, improve your first-time reply or standardize the support quality across your organization.
One more thing: our AI far surpasses the results of other feedback platforms’ native AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. traditional AI.
Lastly, our AI is also transverse. Other feedback platforms’ native AI is siloed and restricted to the data you receive in them. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.
