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Connect your product management platform such as Harvestr and bring your customer experience to the next level.
You can use Harvestr as an output connector to one of our workflows. Whether it is surveys, reviews or support tickets, Cobbai will identify and prioritize the customer feedback related to your product. Your customer requests and suggestions will be categorized within the micro and macro clusters of your Cobbai map. By linking Cobbai, you will be able to create new insights using cluster names as a tags. These will directly feed your product roadmap in Harvestr.
By pairing Harvestr with Cobbai you will be able to improve your CX metrics like never before.
Combining Harvestr with Cobbai will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ feedback and execute high-impact CX actions directly in Harvestr.
This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions that take much longer to perform in Harvestr. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.
For instance, you will be able to improve your web and mobile interface or reduce the number of tickets linked to product defects.
One more thing: our AI far surpasses the results of Harvestr’s native AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. Harvestr’s AI.
Lastly, our AI is also transverse. Harvestr’s native AI is siloed and restricted to the data you receive in Harvestr. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.
