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Connect your help desk platform such as Freshdesk and bring your customer support experience to the next level.
You can use Freshdesk as an input connector to one of our workflows. Cobbai will automate the analysis of the feedback you receive from your customers via Freshdesk. Our proprietary algorithms will then help you categorize, prioritize and dispatch incoming tickets. Your data from Freshdesk will also automatically feed your cluster map. This will allow you to better identify important topics and new trends among your customer feedback.
With the power of our workflows, you will also be able to link Freshdesk as an output connector. This will open a whole new chapter in your customer experience strategy. You just select high-impact actions you want to automate within Freshdesk and you let Cobbai do the rest. For instance, you can turn a feedback into a new ticket or use generative AI to draft an answer for the agent or even answer your customer directly.
By pairing Freshdesk with Cobbai you will be able to improve your CX metrics like never before.
Combining Freshdesk with Cobbai will rapidly enhance your customer experience. With the power of our workflows, you will be able to fully utilize your customers’ feedback and execute high-impact CX actions directly in Freshdesk.
This is how we make a difference, by using adaptive AI, Cobbai will build on its knowledge of your customer feedback and help you automate actions that take much longer to perform in Freshdesk. Cobbai brings you flexibility and turns cumbersome tasks into easy workflows that will improve the CX metric of your choice in no time. You save time and cost as your teams can focus on important topics and you get happier customers.
For instance, you will be able to process tickets faster, improve your first-time reply or standardize the support quality across your organization.
One more thing: our AI far surpasses the results of Freshdesk’s native AI named Freddy AI. At Cobbai, we have developed a proprietary AI that is adaptive. This translates into a unique understanding of your company’s customers therefore a better precision score vs. Freddy AI.
Lastly, our AI is also transverse. Freshdesk’s native AI is siloed and restricted to the data you receive in Freshdesk. Meanwhile, Cobbai learns and improve from the data of all the connectors you decide to plug. This results in more accurate analysis, more bespoke solutions and overall better customer experience.
