AI agents for
customer service

Turn every interaction
into an opportunity
Discover Cobbai

Meet your new AI agents

Three agents. Infinite possibilities.

Front

Agent for your customers
Enhance customer service with instant resolutions, boost customer satisfaction, and increase sales conversions with a conversational agent that works 24/7 across chat, email, and self-service portals.
Learn more
Orange logo customer service Cobbai
56%
deflection
HelloAsso logo customer service Cobbai
22%
deflection
Customer chatting with Cobbai AI agent Front to plan a trip

Companion

Agent for your TEAM
Empower your support agents to deliver faster responses, provide consistent service, and drive revenue growth with real-time AI assistance.
Our agents
Gojob logo customer service Cobbai
-40%
handle time
OpenClassrooms logo customer service Cobbai
-50%
handle time

Empower your team

Allow team members to excel in their roles with drafted responses, translated requests, and summarized discussions.

Deliver excellence at scale

Equip your team with the right knowledge and identify the next best actions to navigate complexity effortlessly.

Turn service into growth

Discover sales opportunities in support interactions, turning customer service into a powerful revenue driver.
Cobbai AI agent Companion suggesting a draft reply in Zendesk for a canceled flight

Analyst

Agent for insights and routing
Improve customer service efficiency, track customer sentiment, and surface product insights with an AI engine that tags, routes, and analyzes every customer request in real time.
Our product
Evaneos logo customer service Cobbai
70
NPS
Eksae logo customer service Cobbai
-80%
first reply time

Route smarter, act faster

Ensure every ticket reaches the right hands, at the right time, with precision and speed.

Spot signals that matter

Uncover hidden insights from your customers, empowering marketing to act on detractors and promoters alike.

Fuel product innovation

Transform feedback into actionable ideas, helping your product team deliver what customers truly need.
Cobbai AI agent Analyst tagging and routing a high-priority customer issue

AI agents designed to work across all your customer touchpoints.

Cobbai Chatbot

Your new conversational assistant
Engage customers with intelligent, personalized support through a conversational experience at every step of their journey.
Cobbai chatbot AI agent for customer service

popular help desks

Your existing tools
Deploy Cobbai’s AI agents into your help desk ecosystem, enhancing every interaction and driving efficiency across your tools.
Zendesk logo Cobbai integrationIntercom logo Cobbai integrationGorgias logo Cobbai integrationSalesforce logo Cobbai integrationHubspot logo Cobbai integrationFreshdesk logo Cobbai integrationJira logo Cobbai integrationSlack logo Cobbai integration

Easy to control. Easy to train.

Take full control of your AI agents — define their scope, guide their actions, test their performance, and refine their results for consistent success.
activate

Set boundaries for your AI agents

Decide where your AI agents will operate, focusing their activity on the topics you select.
coach

Prepare your agents for every scenario

Set clear instructions and provide tailored resources so that your agents align with your needs.
test

Validate readiness and accuracy

Test your agents in a sandbox before activation, then maintain consistency with ongoing automated evaluations.
monitor

Track and optimize performance

Analyze AI outcomes and support metrics to optimize agents and enhance customer experience.

They hired AI agents. Now they’re delivering
faster support and driving revenue.

TRAVEL

Every feedback count

"We have been using Cobbai for a few months now and it has helped us immensely to structure the large amounts of comments we receive from our travelers. Theobald / The Cobbai Team is incredibly helpful and reactive. They have helped us to properly set up our Cobbai Verbatims Map and are constantly available to show us how to make the best use of the tool and how to use it in the most efficient way. We are curious to discover all the other functions available through this tool and know with Cobbai we can count on a reliable partner to help us set up further actions and gain even more insights"
Lisa Schade
Quality & Customer Satisfaction Manager
Hiker in a green landscape with Evaneos logo in yellow
EDUCATION

Unlimited workflows opportunities

“Cobbai has truly been a game-changer. It provided us with a clear, data-driven view of what our customers report. Thanks to this - and the excellent support from the Cobbai team - we are improving the content of our Help Center and implementing automated responses, all within just a few weeks.”
Adrien Fernandez
Operations Efficiency Manager
A young woman touching a neon C of the logo of OpenClassrooms with a purple background
FINANCIAL SERVICES

Deliver rapid responses

"Waltio is a b2c SAAS that helps taxpayers declare their cryptos. The difficulty is the variability of our business and the complexity of requests as the crypto ecosystem evolves very quickly. Cobbai has helped us to categorize our entire history and thus have a clear mapping of customer requests. This mapping is now also automated by Cobbai for each incoming ticket. Cobbai also helps us to deliver a rapid response to the customer thanks to AI based on our documentation."
Sylvain Ramaradjou
Head of Care
A man trading crypto on his laptop with Waltio logo in blue
HEALTHCARE

Patients have their voice

"At Doctolib, we are deeply committed to enhancing patient satisfaction through continuous feedback and improvement. Our partnership with Cobbai has been instrumental in revolutionizing how we gather and analyze patient insights. By leveraging Cobbai’s cutting-edge AI, we have efficiently categorized more than 100,000 of patient comments across France, Germany, and Italy. This has enabled us to swiftly identify and address key areas of patient satisfaction and dissatisfaction, enhancing our product offerings and services. Thanks to Cobbai, we have prioritized significant changes in response to our patients' needs, such as the improvement of our Patient Messaging feature and the integration of multi-language capability. These enhancements are pivotal in our mission to provide exceptional care and service to all our users."
Alessia Fontanari
Head of B2C Go-To-Market Strategy
A doctor speaking to a patient with Doctolib logo
PUBLIC SECTOR

Monitor knowledge & topics

“We needed to classify requests by domain and severity and we had an underutilized documentation and FAQ repository.
Cobbai directly integrated with our ticketing system. It allows us to automatically sort incoming tickets by subject and access the best previous responses for each topic.
Integrating our knowledge base enables us to offer users answers based on our FAQs. We’ve saved time on routing and gained a better understanding of post-sale issues, allowing us to respond more quickly with corrective maintenance.”
Régis Baudouin
Chairman
A woman wearing a white t-shirt with the Eksae logo

Turn every interaction into an opportunity

Assemble your AI agents and elevate your customer experience.
Get started