Automate responses and boost agent productivity with customized AI workflows. Access Control Center to track and optimize genAI performance, enhance knowledge bases, and ensure agents excel with AI.
Automate responses with genAI to build your first deflection wall. For more complex tickets, add dynamic ticket routing and advanced copiloting to equip agents with real-time resources. Drastically reduce your average handle time across all digital channels.
for customers
Cobbai deflector
+35%
automated responses
for agents
Cobbai assistant
-50%
ticket handling time
Stop overpaying
Experience cutting-edge LLM generation without the hefty price tag. With Cobbai, you only pay for the genAI you use. No middlemen, just direct access at LLM costs.
for team leads
Cobbai dispatcher
90%
automated dispatch
Unlock Cobbai Control Center
Your ultimate guide for AI-driven leaders. Effortlessly empower your genAI workflows with precise control over processes, knowledge, and agents. Elevate your AI strategy and unlock GenAI’s full potential with Cobbai’s Control Center.
PROCESS
Blueprint your AI strategy
Access our proprietary Control Center to track your genAI performance across contact reasons. Let Cobbai identify and fix process inefficiencies by creating customized workflows. Deploy AI only where it excels to avoid genAI pitfalls and optimize costs. Use our testing modules, including sandboxes and A/B tests, to refine your strategy and adapt to complex challenges.
Control Center continuously improves your knowledge bases by identifying content gaps, low-performance articles, and redundancies. It actively recommends updates or new sections. This enhances self-care, speeds up agent responses, and boosts genAI performance.
Correlate AI usage with agent performance and quality via the Control Center. Address training needs to increase expertise and ensure AI adoption, boosting agent productivity. Accelerate training of new teammates and foster knowledge transfer from experienced agents, ensuring continuous skill development and lasting service excellence.
Control Center integrates seamlessly with most popular AI tools, allowing you to monitor AI performance, manage costs, and elevate your customer support capabilities.
Experts in customer relations Zendesk trainers & integrators
Talisker
CX & management consulting
SMART'CX
CX & relationship marketing consulting
Onepilot
Customer care outsourcing
Kared
Customer success consulting
Mic'kare
Customer service experts
RAG
Retrieval Augmented Generation (RAG) is vital for making Large Language Models (LLMs) work better. It combines retrieval and generation to provide powerful and affordable solutions for understanding language. By using huge amounts of data, RAG tailors responses for different tasks, making it essential for getting the most out of language models.
Privacy by default
24/7
technical support
Instantly integrated into your favorite help desks
Strengthen your customer support ecosystem with one-click integration into your tech stack.
“Cobbai has truly been a game-changer. It provided us with a clear, data-driven view of what our customers report. Thanks to this - and the excellent support from the Cobbai team - we are improving the content of our Help Center and implementing automated responses, all within just a few weeks.”
Adrien Fernandez
Operations Efficiency Manager
FINANCIAL SERVICES
Deliver rapid responses
"Waltio is a b2c SAAS that helps taxpayers declare their cryptos. The difficulty is the variability of our business and the complexity of requests as the crypto ecosystem evolves very quickly. Cobbai has helped us to categorize our entire history and thus have a clear mapping of customer requests. This mapping is now also automated by Cobbai for each incoming ticket. Cobbai also helps us to deliver a rapid response to the customer thanks to AI based on our documentation."
Sylvain Ramaradjou
Head of Care
HEALTHCARE
Patients have their voice
"At Doctolib, we are deeply committed to enhancing patient satisfaction through continuous feedback and improvement. Our partnership with Cobbai has been instrumental in revolutionizing how we gather and analyze patient insights. By leveraging Cobbai’s cutting-edge AI, we have efficiently categorized more than 100,000 of patient comments across France, Germany, and Italy. This has enabled us to swiftly identify and address key areas of patient satisfaction and dissatisfaction, enhancing our product offerings and services. Thanks to Cobbai, we have prioritized significant changes in response to our patients' needs, such as the improvement of our Patient Messaging feature and the integration of multi-language capability. These enhancements are pivotal in our mission to provide exceptional care and service to all our users."
Alessia Fontanari
Head of B2C Go-To-Market Strategy
PUBLIC SECTOR
Monitor knowledge & topics
“We needed to classify requests by domain and severity and we had an underutilized documentation and FAQ repository. Cobbai directly integrated with our ticketing system. It allows us to automatically sort incoming tickets by subject and access the best previous responses for each topic. Integrating our knowledge base enables us to offer users answers based on our FAQs. We’ve saved time on routing and gained a better understanding of post-sale issues, allowing us to respond more quickly with corrective maintenance.”
Régis Baudouin
Chairman
TRAVEL
Every feedback count
"We have been using Cobbai for a few months now and it has helped us immensely to structure the large amounts of comments we receive from our travelers. Theobald / The Cobbai Team is incredibly helpful and reactive. They have helped us to properly set up our Cobbai Verbatims Map and are constantly available to show us how to make the best use of the tool and how to use it in the most efficient way. We are curious to discover all the other functions available through this tool and know with Cobbai we can count on a reliable partner to help us set up further actions and gain even more insights"
Lisa Schade
Quality & Customer Satisfaction Manager
Take control of your genAI
Monitor and fine tune your customer service AI today.
Access our proprietary Control Center to track your genAI performance across contact reasons.
Access our proprietary Control Center to track your genAI performance across contact reasons.
Access our proprietary Control Center to track your genAI performance across contact reasons.
Access our proprietary Control Center to track your genAI performance across contact reasons.
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