Enhance customer service with instant resolutions, boost customer satisfaction, and increase sales conversions with a conversational agent that works 24/7 across chat, email, and self-service portals.
Allow team members to excel in their roles with drafted responses, translated requests, and summarized discussions.
Deliver excellence at scale
Equip your team with the right knowledge and identify the next best actions to navigate complexity effortlessly.
Turn service into growth
Discover sales opportunities in support interactions, turning customer service into a powerful revenue driver.
Analyst
Agent for insights and routing
Improve customer service efficiency, track customer sentiment, and surface product insights with an AI engine that tags, routes, and analyzes every customer request in real time.
Ensure every ticket reaches the right hands, at the right time, with precision and speed.
Spot signals that matter
Uncover hidden insights from your customers, empowering marketing to act on detractors and promoters alike.
Fuel product innovation
Transform feedback into actionable ideas, helping your product team deliver what customers truly need.
AI agents designed to work across all your customer touchpoints.
Cobbai Chat
Your AI-powered chat infrastructure
Deploy AI agents in a fully customizable chat interface on your website, or internal platforms to assist both customers and employees with instant AI support.
Popular helpdesks
Your existing tools
Integrate Cobbai’s AI agents into your help desk ecosystem, enhancing every interaction and driving efficiency across your tools.
Easy to train. Easy to control.
Take full control of your AI agents — guide their actions, test their performance, define their scope and refine their results for consistent success.
coach
Prepare your agents for every scenario
Set clear instructions and provide tailored resources so that your agents align with your needs.
test
Validate readiness and accuracy
Test your agents in a sandbox before activation, then maintain consistency with ongoing automated evaluations.
activate
Set boundaries for your AI agents
Decide where your AI agents will operate, focusing their activity on the topics you select.
monitor
Track and optimize performance
Analyze AI outcomes and support metrics to optimize agents and enhance customer experience.
They enhanced support with AI agents. Now they’re improving user satisfaction and accelerating impact.
TRAVEL
Every feedback count
"We have been using Cobbai for a few months now and it has helped us immensely to structure the large amounts of comments we receive from our travelers. Theobald / The Cobbai Team is incredibly helpful and reactive. They have helped us to properly set up our Cobbai Verbatims Map and are constantly available to show us how to make the best use of the tool and how to use it in the most efficient way. We are curious to discover all the other functions available through this tool and know with Cobbai we can count on a reliable partner to help us set up further actions and gain even more insights"
Lisa Schade
Quality & Customer Satisfaction Manager
EDUCATION
Unlimited workflows opportunities
“Cobbai has truly been a game-changer. It provided us with a clear, data-driven view of what our customers report. Thanks to this - and the excellent support from the Cobbai team - we are improving the content of our Help Center and implementing automated responses, all within just a few weeks.”
Adrien Fernandez
Operations Efficiency Manager
FINANCIAL SERVICES
Deliver rapid responses
"Waltio is a b2c SAAS that helps taxpayers declare their cryptos. The difficulty is the variability of our business and the complexity of requests as the crypto ecosystem evolves very quickly. Cobbai has helped us to categorize our entire history and thus have a clear mapping of customer requests. This mapping is now also automated by Cobbai for each incoming ticket. Cobbai also helps us to deliver a rapid response to the customer thanks to AI based on our documentation."
Sylvain Ramaradjou
Head of Care
HEALTHCARE
Patients have their voice
"At Doctolib, we are deeply committed to enhancing patient satisfaction through continuous feedback and improvement. Our partnership with Cobbai has been instrumental in revolutionizing how we gather and analyze patient insights. By leveraging Cobbai’s cutting-edge AI, we have efficiently categorized more than 100,000 of patient comments across France, Germany, and Italy. This has enabled us to swiftly identify and address key areas of patient satisfaction and dissatisfaction, enhancing our product offerings and services. Thanks to Cobbai, we have prioritized significant changes in response to our patients' needs, such as the improvement of our Patient Messaging feature and the integration of multi-language capability. These enhancements are pivotal in our mission to provide exceptional care and service to all our users."
Alessia Fontanari
Head of B2C Go-To-Market Strategy
PUBLIC SECTOR
Monitor knowledge & topics
“We needed to classify requests by domain and severity and we had an underutilized documentation and FAQ repository. Cobbai directly integrated with our ticketing system. It allows us to automatically sort incoming tickets by subject and access the best previous responses for each topic. Integrating our knowledge base enables us to offer users answers based on our FAQs. We’ve saved time on routing and gained a better understanding of post-sale issues, allowing us to respond more quickly with corrective maintenance.”
Régis Baudouin
Chairman
Turn every interaction into an opportunity
Assemble your AI agents and elevate your customer experience.
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