Rethink your helpdesk.
Start with AI.

Cobbai unifies intelligent AI agents with a modern helpdesk platform — chat, inbox, knowledge, and automation — a complete suite designed to let AI and human support work as one.
Inbox
Unified ticketing with AI agents
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Chat
Custom AI chat for your platforms
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Knowledge
AI hub for all knowledge
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Topics
Organize support by intent clusters
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In Cobbai Helpdesk
Across Cobbai Inbox, Chat, and Knowledge Hub
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In your stack
Inside your customer service platforms
Zendesk logoSalesforce logoIntercom logoFreshdesk logo
Over API
For any custom-built integration
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HelloAsso logo
Orange logo
NeedHelp logoEvaneos logoAdevinta logo
OpenClassrooms logo
Doctolib logoLemonway logoYousign logoMichelin logo
The Fork logo
La Fourche logoEksae logoHeredis logoAsphalte logo
Gojob logo

Meet your new AI agents

Three agents. Infinite capabilities.
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Front

Agent for your customers
Enhance customer service with instant resolutions, boost customer satisfaction, and increase sales conversions with a conversational agent that works 24/7 across chat, email, and self-service portals.
Orange logo
56%
deflection
HelloAsso logo customer service Cobbai
22%
deflection
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Companion

Agent for your TEAM
Empower your support agents to deliver faster responses, provide consistent service, and drive revenue growth with real-time AI assistance.
Gojob logo customer service Cobbai
-40%
handle time
OpenClassrooms logo customer service Cobbai
-50%
handle time

Empower your team

Allow team members to excel in their roles with drafted responses, translated requests, and summarized discussions.

Deliver excellence at scale

Equip your team with the right knowledge and identify the next best actions to navigate complexity effortlessly.

Turn service into growth

Discover sales opportunities in support interactions, turning customer service into a powerful revenue driver.
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Analyst

Agent for insights and routing
Improve customer service efficiency, track customer sentiment, and surface product insights with an AI engine that tags, routes, and analyzes every customer request in real time.
Evaneos logo customer service Cobbai
70
NPS
Eksae logo customer service Cobbai
-80%
first reply time

Route smarter, act faster

Ensure every ticket reaches the right hands, at the right time, with precision and speed.

Spot signals that matter

Uncover hidden insights from your customers, empowering marketing to act on detractors and promoters alike.

Fuel product innovation

Transform feedback into actionable ideas, helping your product team deliver what customers truly need.

We built the helpdesk where AI and human agents work as one

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Cobbai Helpdesk
AI-first workspace for customer service teams

Cobbai Inbox

Your AI-native helpdesk
Manage all requests in one place — with AI agents to auto-reply, assist human reps, and route issues based on intent and urgency.

Cobbai Chat

Your AI chat infrastructure
Deploy AI agents in a fully customizable chat interface — on your website, customer portal, or internal platforms — to support both customers and employees instantly.

Cobbai Knowledge Hub

Your centralized AI-ready knowledge system
Organize internal and external content, create help centers, and deliver accurate answers to customers, agents, and AI — all from one unified hub.

Cobbai Topics

Your AI-powered view of customer intents
Visualize, group, and categorize support requests using Cobbai’s topic map — helping you track contact reasons and optimize your support operations.

Cobbai VOC

Your customer voice intelligence center
Visualize trends, segment conversations, and analyze sentiment — by topic or overall — to uncover why customers reach out and how to reduce support volume at the source.

Ask Cobbai

Your conversational AI for support insights
Ask anything about your support operation — from ticket volume and top topics to knowledge gaps and satisfaction trends — and get answers instantly, powered by your live data.

Deploy our AI agents in your stack, too

Cobbai over API

Your custom channels
Deploy our AI agents into your own apps, platforms, or internal tools using our API — for full control over how and where your agents interact with users.

Easy to train. Easy to control.

Take full control of your AI agents — guide their actions, test their performance, define their scope and refine their results for consistent success.
coach

Prepare your agents for every scenario

Set clear instructions and provide tailored resources so that your agents align with your needs.
test

Validate readiness and accuracy

Test your agents in a sandbox before activation, then maintain consistency with ongoing automated evaluations.
activate

Set boundaries for your AI agents

Decide where your AI agents will operate, focusing their activity on the topics you select.
monitor

Track and optimize performance

Analyze AI outcomes and support metrics to optimize agents and enhance customer experience.

Introducing Tools —
Give your AI agents real power

Not all customer requests are created equal
Some need a quick knowledge-based answer. Others require data retrieval or even full task execution.
level 1

Knowledge-based replies

“What’s your return policy?”
level 2

Back-office data lookup

“What’s the status of my order?”
level 3

Back-office task execution

“Update my delivery address”
Enter Tools + MCP
AI agents tools
Equip your AI agents with tools to go beyond conversations — from looking up account details to performing real back-office actions.
AI agents MCP server
Connect your internal systems directly or expose available tools through your own MCP (Model Context Protocol) server.

Trusted by leading support teams

TRAVEL

Every feedback count

"We have been using Cobbai for a few months now and it has helped us immensely to structure the large amounts of comments we receive from our travelers. The Cobbai Team is incredibly helpful and reactive. They have helped us to properly set up our Cobbai Verbatims Map and are constantly available to show us how to make the best use of the tool and how to use it in the most efficient way. We are curious to discover all the other functions available through this tool and know with Cobbai we can count on a reliable partner to help us set up further actions and gain even more insights"
Lisa Schade
Quality & Customer Satisfaction Manager
Hiker in a green landscape with Evaneos logo in yellow
EDUCATION

Unlimited workflows opportunities

“Cobbai has truly been a game-changer. It provided us with a clear, data-driven view of what our customers report. Thanks to this - and the excellent support from the Cobbai team - we are improving the content of our Help Center and implementing automated responses, all within just a few weeks.”
Adrien Fernandez
Operations Efficiency Manager
A young woman touching a neon C of the logo of OpenClassrooms with a purple background
FINANCIAL SERVICES

Deliver rapid responses

"Waltio is a b2c SAAS that helps taxpayers declare their cryptos. The difficulty is the variability of our business and the complexity of requests as the crypto ecosystem evolves very quickly. Cobbai has helped us to categorize our entire history and thus have a clear mapping of customer requests. This mapping is now also automated by Cobbai for each incoming ticket. Cobbai also helps us to deliver a rapid response to the customer thanks to AI based on our documentation."
Sylvain Ramaradjou
Head of Care
A man trading crypto on his laptop with Waltio logo in blue
HEALTHCARE

Patients have their voice

"At Doctolib, we are deeply committed to enhancing patient satisfaction through continuous feedback and improvement. Our partnership with Cobbai has been instrumental in revolutionizing how we gather and analyze patient insights. By leveraging Cobbai’s cutting-edge AI, we have efficiently categorized more than 100,000 of patient comments across France, Germany, and Italy. This has enabled us to swiftly identify and address key areas of patient satisfaction and dissatisfaction, enhancing our product offerings and services. Thanks to Cobbai, we have prioritized significant changes in response to our patients' needs, such as the improvement of our Patient Messaging feature and the integration of multi-language capability. These enhancements are pivotal in our mission to provide exceptional care and service to all our users."
Alessia Fontanari
Head of B2C Go-To-Market Strategy
A doctor speaking to a patient with Doctolib logo
PUBLIC SECTOR

Monitor knowledge & topics

“We needed to classify requests by domain and severity and we had an underutilized documentation and FAQ repository.
Cobbai directly integrated with our ticketing system. It allows us to automatically sort incoming tickets by subject and access the best previous responses for each topic.
Integrating our knowledge base enables us to offer users answers based on our FAQs. We’ve saved time on routing and gained a better understanding of post-sale issues, allowing us to respond more quickly with corrective maintenance.”
Régis Baudouin
Chairman
A woman wearing a white t-shirt with the Eksae logo
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Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.