“The best Care Teams should receive 0 recurring tickets. Paradoxically, the best CX Teams should be crawling under a tsunami of feedback.”
“Artificial will never replace our human minds. However, new technologies can definetely buy us time to take the right decisions. ”
“Too often customers interact with the Marketing, the Care, the Product, or the Sales. What a big mistake! Each department has its own challenges, targets, and responsibilities. Customers should interact with a unified brand!”